Supervisor Service DACH (Reliability Solutions and Machinery Health Management)

We are looking for a Supervisor Service to join our team in Langenfeld, Germany!

You will be an active member of the DACH Lifecycle Service Management team working jointly with other Operations department leaders and the Sales Department to align Service executions and sales strategies.

You will implement service tasks and support your team as an expert to provide services and support to customers.

In This Role, Your Responsibilities Will Be:

• Ensure that the Service team is correctly equipped, trained, and developed to meet current and planned future business needs.
• Lead, manage, and develop the Reliability Solutions and Machinery Health Management Service team.
• Develop, apply, and introduce to the teams new and efficient Service strategies, methods, and processes that support the development and profitability of the Service office.
• Work closely with the DACH Operations Management team to agree on the necessary course of action to assure proper Service coverage for all supported products.
• Coordinate problem-solving for technical issues relating to service orders.
• Perform all necessary tasks for installation, upgrade, and maintenance of MHM/RS-Systems and all integrated Bus systems at customer sites.
• Ensure that all service activities meet standards imposed by safety legislation or quality requirements.
• Maintain and own the service and maintenance-related ISO procedures and work instructions.
• Be responsible for screening and use of all relevant procedures related to Trade Compliance Policy.

Who You Are:

You build and deliver solutions that meet customer expectations. You display a can-do attitude in good and bad times and show consistency between words and actions.

For this Role, You Will Need:

• Bachelor’s Degree or equivalent experience.
• 8 years of experience with RS (Reliability Solutions) and MHM (Machinery Health Management) systems, with a minimum of 5 years as a Service Engineer.
• Proficiency in German and English.
• Must have a valid car driving license.
• Availability to travel to and work in the DACH region (Germany, Switzerland) for training, business trips, or assignments to perform service, maintenance, and commissioning activities on customer sites.

Preferred Qualifications that Set You Apart:

• Knowledge and experience of RS (Reliability Solutions) / MHM (Machinery Health Management) Systems and industry-specific experience, MS-Office Applications.

Our Offer to You:

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development, we strive to build a workplace that is encouraging and rewarding.

Depending on location, our flexible work-from-home policy allows you to make the best of your time by combining quiet home office days with collaborative experiences in the office.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interests, promote diversity and inclusion, and positively contribute to the communities around us.