Student Success Analyst

Student Success Analyst

Description

The Student Success Analyst is a key member of the Pearson Online Learning Services short-course product team. The successful candidate will use retention and student advising expertise in combination with qualitative and quantitative data to drive improved student outcomes. The group’s primary purpose is to create a market-leading student experience with completion rates that exceed the competition. This role is responsible for supporting all the nonstudent facing elements that go into providing student services for an online program, including cross-functional communication, data transfer, student database upkeep, budgeting and forecasting, program material creation, and some learning management system administration.

General Responsibilities

Specific duties and responsibilities include, but are not limited to, the following:

• Continuously analyze enrollment data to identify trends and factors that influence completion.
• Meet or exceed student completion and Net Promoter Score (NPS) targets each month.
• Research, propose, and test innovative interventions that address key risk factors and can scale.
• Identify at-risk students and courses that require a higher-touch support model.
• Review student survey data each month and recommend areas for improvement.
• Monitor Help Desk data and create FAQs/process improvements that mitigate high-volume areas.
• Create compelling visualizations and presentations to communicate conclusions to stakeholders.
• Provide high-touch advising support to students who opt-in or to those identified as at-risk.
• Generate student communication campaigns that encourage learners to persist and complete.
• Create and maintain pace charts and Learning Tracker metrics for courses in our portfolio.
• Support process documentation for the short-course student success function.
• Maintain accurate enrollment forecasts and contribute to the annual budgeting process.
• Ensure enrollment reconciliation is completed accurately and in a timely manner.
• Follow all process and timeline expectations for data entry and data management in our systems.
• Other duties as assigned.

Qualifications

Required Qualifications

• Bachelor’s degree from an accredited institution.
• Strong analytical skills with a track record of developing actionable recommendations from both quantitative and qualitative data.
• Experience with at least one data analytics toolset such as R, Python, SPSS, or SAS.
• Basic SQL skills.
• Ability to work effectively across teams both in person or remotely.
• Oral and written communication skills to support effective presentations to stakeholders.
• Ability to develop and maintain trust relationships with students.
• Great attention to detail, excellent organizational & project management skills.
• The ability to multi-task and work well under pressure with tight timelines.
• Must be able to perform non-local travel up to 10% of the time.

Preferred Qualifications

• Bachelor’s or Master’s degree in data analysis or educational psychology.
• Familiarity with statistical analysis techniques and the ability to communicate these concepts to stakeholders.
• 3 years of experience in higher education student services or corporate professional development.
• Familiarity with Salesforce, Microsoft Office 365, Google Big Query, Pardot.
• Proven ability to influence change.

Supervisory Responsibilities

None

Primary Location: US-IL-Elk Grove Village

Other Locations: US-IL-Chicago, US-MA-Boston, US-AZ-Chandler, US-FL-Orlando

Work Locations: US-IL-Elk Grove Village-50 Northwest 50 Northwest Point Rd Elk Grove Village 60007

Job: General Business Operations

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jan 3, 2020

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1916414

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.