Student Services Officer – BSBI Berlin (m/f/d)

Location: Berlin

Student Services Officer – BSBI Berlin (m/f/d)

Location: Berlin, Germany

Department: Operations

About BSBI

BSBI is part of GUS Germany GmbH (GGG), a dynamic network of higher education institutions with more than 15,000 students at locations in Germany, Europe and beyond.

We prepare students for impactful global careers, providing accessible and quality education to cultivate future industry leaders. With a focus on enterprise, leadership, and success, our programmes empower students with an entrepreneurial mindset to lead and succeed, fostering an inclusive, innovative, and supportive learning environment. Our mission is to shape the future by nurturing exceptional talent and driving positive change in the competitive international business world.

Explore https://www.berlinsbi.com/ for more information about us!

Your Responsibilities

Position

The key objective is to support the Student Services team by fielding general student enquiries by various communication channels and to provide general administrative assistance.

In this role your tasks and responsibilities will include, but are not limited to:

1. Being the first point of contact for our students.
2. Supporting regular communication with students through various channels.
3. Delivering excellent customer service by providing seamless administration and effective communication.
4. Issuing official letters to students upon request.
5. Answering emails promptly and professionally.
6. Supporting students in their enrolment process on campus.
7. Guiding students in their questions regarding the BSBI policies and procedures.
8. Answering phone calls from students and providing assistance as needed.
9. Performing other administrative duties as requested by the manager.

Requirements

Minimum Qualifications:

1. Experience in front-line customer service.
2. Excellent attention to detail and strong organisational skills.
3. Proficiency in business correspondence with customers.
4. Proficiency in MS Office suite.
5. Fluency in written and spoken English.

Preferred Qualifications

1. Proven track record in the areas of student services, customer service, customer satisfaction, administration, higher educational management, and continuing education.
2. Demonstrated ability to develop new approaches, solutions, and methods.
3. Open and communicative, highly social and empathetic person.
4. Creativity and critical thinking.
5. You enjoy working in a team, showing initiative and introducing new ideas.
6. You have a flexible mindset and ability to adapt to different responsibilities.

Note: The Student Services Officer at BSBI is a pivotal role responsible for providing comprehensive support to our students throughout their academic journey. This role involves maintaining effective communication channels, issuing official documents, facilitating visa support, ensuring seamless registration finalization, and enhancing the overall student experience. The Student Services Officer plays a vital role in ensuring students receive the necessary guidance and assistance, contributing to their success and satisfaction at BSBI.

How to apply

Please send your CV and letter of application here. If you have questions, contact us at bsbi.recruitment@berlinsbi.com.

Candidates must have the right to work in Germany. BSBI is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.

There is an expectation that all employees will maintain the values of the company and the Group it belongs to and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.

We look forward to receiving your application!