Strategy & Operations Specialist

Job Description

At Wolt, we’re on a mission to deliver seamless, innovative experiences for our customers worldwide. Enhancing our offering and optimizing customer experience are critical to our growth and the cornerstone of our business model's success. We’re looking for a Strategy & Operations Specialist to focus on and improve key consumer performance metrics such as Average Basket Size and Conversion Rate. This position reports to the Sr. Manager - Discoverability in Consumer Business.

Your day-to-day activities will include the following areas:

Data Analysis

1. Analyze data from multiple sources, including Google Sheets and SQL databases.
2. Identify drivers, gaps, and opportunities to enhance our product experience and operations.
3. Use insights to prioritize new initiatives, address gaps, and highlight successful strategies.

Operational Execution

1. Execute and track operational projects that drive KPIs based on identified opportunities.
2. Design and deliver regular reporting on key performance drivers, surfacing reasons for current performance.
3. Collaborate with regional managers in the Consumer Business team to implement regional initiatives that improve discoverability.

Cross-Team Collaboration

1. Work closely with Product teams to create a shared vision and prioritize features that data indicates will have high impact.
2. Coordinate with teams such as Merchant and Retail to ensure a holistic approach to solving challenges and capitalizing on opportunities.
3. Collect and analyze business requirements across the organization.

Our humble expectations

1. 3+ years of relevant experience as a Business Analyst, S&O, or a similar role.
2. Strong analytical skills with hands-on experience in tools like Google Sheets; SQL knowledge is a plus.
3. Proven ability to translate data into actionable insights that inform strategic decisions.
4. Experience in food delivery or related industries (such as e-commerce).
5. Exceptional communication and presentation skills, with the ability to collaborate effectively across teams.
6. A proactive, hands-on attitude, with a willingness to dive into data and drive results.

Next Steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

About Wolt

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.