Strategy & Operations Manager, Consumer Loyalty

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

As Strategy & Operations Manager, Consumer Loyalty, you are responsible for driving capital efficient growth of our consumer loyalty program Wolt Rewards. Your focus will be to execute, track and monitor initiatives to improve our consumer engagement, making our users come back to our platform again and again, excited with the service and experience they have with Wolt. This role requires a perfect mix of analytical mindset and creative thinking.

You will play a key role driving our program success globally, working closely together with various other stakeholders, especially in Marketing, Merchant, Analytics and Product teams, as well as the broader Global Consumer team.

What you'll be doing

Own globally various aspects of the Wolt Rewards program, primarily related to its Gamification theme:

1. Identify the concepts that should improve Rewards engagement metrics.
2. Define the layer of Engagement metrics measuring Gamification success (screentime, click per visit etc).
3. Perform market research of various gamification themes beyond food delivery, and propose the ways it could be applied with Rewards.

Work with Analytics team to:

1. Formulate hypotheses on what metrics a proposed concept should improve, size its potential impact, and coordinate the testing once MVP is released.
2. Surface data that would serve us to track the next layer of Engagement metrics (that will track our success in Gamification theme).

Work with Product team to:

1. Provide detailed & concrete proposals on Gaming concepts that would improve Consumer engagement with Rewards based on gaming industry benchmarks, while ensuring they’re in line with Wolt business model.

Work with PR & Communications to:

1. Coordinate comms execution for big product releases (eg Level names changes, social features intro, achievements etc).

Our humble expectations

• Master’s or Bachelor's degree in business, marketing, finance, data science or a related field.
• Previous experience in Gaming industry or Loyalty programs; alternatively, strong track-record in Tech, Investment Banking or Strategy Consulting with relevant exposure.
• Strong analytical skills with the ability to interpret data to inform decisions; business modeling and SQL knowledge is a plus.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Excellent communication skills, both verbal and written, with the ability to communicate technical information to non-technical stakeholders.
• Experience with data visualization tools such as Looker or Tableau.
• Ability to work independently and collaboratively with cross-functional teams in a fast-paced environment.
• Eligible to work in the EU.

What you’ll get by joining us

• Opportunity to be part of building something exceptional, in an international environment.
• Lots of learning and growth in a globally scaling tech company.
• Competitive salary + long term incentive plan available.
• Hybrid working environment.

Next steps

If you are creative, like moving fast, and thrive in a dynamic environment where you get to be proactive and figure out what to do (rather than wait to be told) – then apply today.

If you have any further questions about the position, you can turn to: Elizabeth Kibombo, Senior Talent Acquisition Partner - elizabeth.kibombo@wolt.com

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.