Store Manager - Berlin

We are looking for a Store Manager with solid luxury knowledge and strong people management skills for our newly opened boutique in Berlin.

TASKS & RESPONSIBILITIES

Sales and Business Development

• Embodies Loro Piana’s DNA and image at all times
• Acts as a role model for the team by playing an active role on the floor, and supervises the team sales performance to ensure customer satisfaction and that the Loro Piana standards are maintained
• Optimizes global sales performance always raising the bar of the customer service standards
• Monitors constantly the staff sales performance, implementing specific action plans in cooperation with the Area Manager, in order to improve sales
• Is able to analyze general market context and to propose improvement measures accordingly; has sufficient hindsight and knowledge of market trends and competitors to analyze and identify business opportunities/initiatives to improve sales

Team Management

• Makes sure that team members are always motivated and engaged
• Ensures professional growth and training of the staff, by constantly stimulating their curiosity
• Is responsible for the staff Product Knowledge, for its training and all the related activities
• Deploys the quantitative target, received from the Area Manager, to the sales staff and defines qualitative objectives, always ensuring they are achieved by analyzing results, verifying monthly activities, making constant touch-base with the staff and setting up yearly appraisal
• Is responsible for an efficient staff planning
• Delegates and monitors the organization of the day-to-day activities, ensuring a high-quality presentation of the store (product, Visual, etc)
• Runs regular morning briefings in order to pass key messages and priorities to the staff
• Keeps staff informed at all times regarding Store performance

Client Management and CRM

• Maintains excellent customer relationships and ensures high levels of client satisfaction
• Drives the team to deliver the highest degree of customer service by playing an active role on the sales floor, coaching the team members and ensuring that they have the proper skills to handle every type of customer service situations
• Ensures that the network of external relations is expanded and that relations with traditional partners and prestigious people are maintained in order to promote customer loyalty, especially with Top Clients and VIPs

Operations & Procedures

• Always maintains good communication with logistics, operations and other stores
• Makes sure that the store surface is correctly covered and monitored in order to prevent possible thefts and losses, liaising with the Area Manager to train the staff to prevent losses
• Makes sure that security procedures are correctly applied (management of store keys, procedures connected with the management of the store safe, etc.)

PROFILE

• Min. 5 years of experience as a Manager in a luxury boutique
• Strong coaching, communication, leadership and team management skills
• Passion for Loro Piana products and Brand
• Deep knowledge of the luxury industry
• Deep knowledge of the local market, with an existing network of high-end clients