Sr. DSP Account Manager, OTR Manager - Region East

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Sector: Sales and Business Development
Role: Manager
Contract Type: Permanent
Hours: Full Time

DESCRIPTION

The Regional On The Road (OTR) manager will maximize the OTR operations and DA experience by leveraging operational and stakeholder relationships. They will be the custodian of DSP and DA experience at station level ensuring they achieve the highest standards around DA Engagement and create a 'win-win' culture between Operations and the DSPs. The Regional OTR manager will be required to define the medium-term OTR strategy, whilst being able to lead and influence both internal and external stakeholders to align both AMZL processes, goals, and strategies with DSPs. They will take the lead in OTR capacity planning and will be responsible for the OTR Ramp plans working closely with MEU capacity team and the Business Coaches to ensure that DSPs achieve their pool numbers. They will need to identify risk early and put in place contingency plans to solve Peak periods.

The Regional OTR managers will coordinate performance improvements across the regions working closely with OTR ACES, OTR Safety, and Community teams to implement best practices whilst putting the DSP experience at the heart of the solution. They will own the Regional OTR WBRs and will be required to work closely with the site DSMs and Delivery Ops as a trusted OTR SME partner helping site operations improve customer experience. The Regional OTR managers will work in partnership with their regional Business Coach(es) to support the growth of DSPs within their stations and be proactive in identifying issues and supporting the DSPs and removing blockers so DSPs can achieve their full potential. The Regional OTR manager will be required to work flexibly and will be required to travel between multiple sites weekly to work with site leadership to carry out their role effectively. The role is field-based aligned to up to 6 Last Mile Delivery Stations plus associated nodes, so the role requires a significant level of travel.

Key job responsibilities

1. Safety: Working with OTR safety and site operations to deliver regional safety metrics
2. Performance: Lead in OTR performance improvement across the region and provide RLT weekly visibility, including paths to green.
3. Performance: Deliver Regional WBR for on-road performance (DSP scorecard / Ops Scorecard) for the region.
4. Performance: Leading improvement activities in key priority areas for the Region (e.g. DA ratios, rostering performance, nursery compliance, DNR)
5. Experience: Create sustainable business practices that create a 'win-win' culture between Operations and the DSPs
6. Experience: Ensure a best in class DA experience at site level and coordinates DA engagement across region.
7. Experience: Be the voice of the DSP within the operational region.
8. Cost: Working with site operations, ACES and CO ensure routing efficiency and best practice is followed to improve CPP.
9. Capacity Management: Owns, delivers and executes the regional resourcing plans (e.g. DA moves, % changes, capacity risk management)
10. Capacity Management: Execution of the DA Ramp up and down plan
11. Capacity Management: Plan Regional network changes (PCD, mech changes, launches)
12. Programme & Project ownership: Coordinate OTR ACES and OTR Safety projects across the region.
13. Leadership: Dotted-line leadership of the regional AMDO and SMDO Community
14. Partnership: Partner with Senior Regional Manager as key stakeholder

1. Degree Qualification or equivalent
2. Direct management experience in a logistics, manufacturing, engineering, production, or distribution environment
3. Experience with planning, performance metrics, and process improvement
4. Excellent communication skills (including local language and English, written and verbal)

1. You have direct management experience working in Amazon Logistics
2. You have experience in managing projects and/or programs
3. Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.

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