Solution Lead - Warehousing (Technical Warehouse Systems)

Company Description

We're ASOS. We blend our flair for fashion with our love of cutting-edge technology, but more importantly we're interested in how we can bring the best out of you.

We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgment, and channel your creativity into a platform used by millions.

Job Description

Overview

With a strong foundation in warehouse & WMS tech, you’ll focus on leading your team while developing critical management skills. This role blends hands-on technical work with management, empowering your team to excel while delivering high-quality solutions.

Role Description

As the Solution Lead for our Berlin fulfilment centre, you will manage a team of technical specialists and ensure the successful delivery of the tech solutions. You will foster a collaborative team environment, support team members in their tasks, and balance management responsibilities with technical oversight. In many cases, you will manage areas of technology that are owned or hosted by third-party vendors, where opportunities for re-engineering are limited.

Additionally, your team may often include third-party colleagues, requiring a focus on effective coordination and relationship management. You’ll work closely with Product Managers and other stakeholders, making strategic decisions that drive the success of projects and initiatives. This role requires both leadership and technical expertise, allowing you to grow into a capable manager while still contributing technically to the success of the area you work in.

Key Responsibilities

Leadership

• Lead and support your team, ensuring a collaborative and inclusive dynamic.
• Provide constructive feedback and recognise team contributions across the organisation.
• Guide the team in decision-making processes, incorporating feedback and creating space for everyone’s input.

Strategy

• Align technical direction with broader company goals.
• Collaborate with Product Managers to shape strategic direction.
• Communicate how the team's work supports company strategy and vision.

Collaboration

• Build strong internal relationships with peers, including Product Managers and other stakeholders.
• Build strong relationships with our 3PL and 3rd party tech partners.
• Lead engineering and configuration decisions, ensuring team input is considered.

Communication

• Provide stakeholders with clear updates on team progress.
• Ensure team members understand company-wide communications and goals.

Management

• Manage a team of 6-8 individual contributors, or a larger team of 3rd party colleagues, setting development goals and providing continuous feedback.
• Support the growth of your team, ensuring performance aligns with company expectations.
• Oversee hiring, onboarding, and address retention concerns.

Finances

• Understand and manage budget and financial forecasts for your team’s projects.
• Oversee commercial agreements with third-party providers.

Technical and Engineering

• Ensure the technical output from your team meets quality standards.
• Guide the team in considering architecture, scalability, automation, and other key technical factors.
• Make key technical decisions, when necessary, while promoting team involvement.

Delivery

• Ensure on-time delivery of high-quality solutions.
• Remove blockers and organise work effectively to set the team up for success.
• Define and monitor milestones and deadlines, keeping stakeholders informed of progress.

Service

• Accountability for delivering and maintaining the system and services pertinent to your area.
• Monitor SLA/OLA performance and oversee efficient incident management.
• Coordinate patching processes and arrange support schedules.

Influence and Visibility

• Influence company strategies and processes through relationships with key stakeholders.
• Represent your team and organisation externally, engaging in industry events and contributing to online communities.

Qualifications

Why This Role Matters

This role is critical in bridging the gap between technical execution and leadership. You will be responsible for guiding a team of skilled technical specialists to deliver high-quality solutions that align with the company’s strategic goals.

By fostering collaboration and growth within your team, you’ll directly impact the success of key initiatives and contribute to the continuous improvement of processes.

What We Are Looking For

• Technical Expertise: You possess a solid technical background across development, architecture, or operations in supply chain/warehousing systems and are confident in making critical technical decisions.

• Inspirational Leadership: You have experience in managing technical supply chain teams, creating an empowering environment where people can grow and thrive.

• Collaboration & Communication: You excel at working with cross-functional teams, translating technical concepts for non-technical stakeholders, and ensuring effective communication.

• Mentorship & Coaching: You are passionate about developing people, guiding them through feedback and development plans.

• Problem-Solving & Innovation: You enjoy tackling complex problems, challenging the status quo, and driving innovation within your team.

• Agile & Continuous Improvement: You are experienced in agile methodologies and focused on continuous improvement, striving to deliver high-quality software and solutions.

Why You’ll Love Working Here

• Autonomy & Leadership: As a Solution Lead, you’ll have the autonomy to lead key projects and initiatives, influencing strategic decisions and making a real impact on the organisation.
• Impactful Work: You’ll be leading a team that makes a real difference, working on meaningful projects that contribute to the success of the company.
• Growth Opportunities: As you transition into management, we provide you with the tools and support to develop your leadership skills.
• Collaborative Culture: You’ll be part of a culture that values teamwork, feedback, and continuous learning. You’ll also engage with third-party colleagues and vendors, gaining exposure to diverse perspectives.
• Innovation-Driven: We foster creative thinking and exploring new ways to solve problems and improve products.