Social Media Moderator

Social Media Moderator

Position Overview:

Are you a recent graduate or an individual with up to one year of experience eager to jumpstart your career? Underground.ae is in search of a motivated and detail-oriented Entry-Level Social Media Moderator to join our team.

As a Social Media Moderator, you will play a pivotal role in ensuring our clients' online interactions are handled efficiently and professionally. Your primary focus will involve responding to social media comments and website chat inquiries, with the ultimate aim of converting engagement into sales.

Responsibilities:

• Social Media Engagement: Monitor and respond to social media comments across various platforms (e.g., Facebook, Instagram, Twitter) on behalf of our clients.
• Website Chat Support: Engage with website visitors using live chat tools, addressing their questions and concerns promptly.
• Customer Conversion: Diligently work to convert social media interactions and website chats into paying customers for our clients.
• Training: Participate in comprehensive training to acquire essential product knowledge and hone your customer service skills.

Requirements:

• Strong character and a willingness to work.
• Exceptional online and offline conversational skills.
• A deep understanding of internet culture.
• A quiet and dedicated remote work environment.
• Reliable high-speed internet connection for remote meetings and training.
• At least one interesting story to share during the interview.
• Proficient command of the English language.

Benefits:

• Competitive entry-level salary.
• Comprehensive training on tools and processes.
• Opportunity to work in a dynamic and growing industry.
• Collaborative and supportive team environment.
• Potential for professional growth within Underground.ae.

Location: Remote

Category: Social Media Moderation

Position Type: Entry level

Employment Type: Full-Time

Company: Underground.ae