Social Media Community Manager (all genders)

At flaconi, we believe that diversity fuels creativity, innovation and growth. It thrives in all its forms of beauty. Our team is a mosaic of individuals from different backgrounds, cultures and life journeys, all united by a shared passion for beauty. Our commitment is grounded in our core values, particularly #trustinpeople. We hold ourselves accountable for creating an environment where every employee feels honestly valued, heard and empowered to contribute their unique perspectives to foster belonging. We are looking for a Community Manager (all genders) to monitor and moderate communication on all flaconi social media channels to increase user engagement and customer loyalty.

Your role

• Keep an eye on and manage user chats across all social media accounts (Instagram, TikTok, Facebook, YouTube, Pinterest).
• Boost engagement by starting engaging chats, jumping into conversations and responding to feedback.
• Switch up your tone based on the situation and community; replying with wit and a playful vibe.
• Connect with other social media profiles of users, brands, and influencers to raise our brand awareness.
• You are responsible for the social media listening, you track brand mentions and identify key opinion leaders as well as key topics.
• Contribute to customer satisfaction by catching service-related requests and collaborating with the customer care department.
• Regularly measure activities, create reports and present them internally.

Your Profile

• Studied Communication, Public Relations, Media, Journalism, Marketing, or something similar.
• Have 2+ years in Community Management, Social Marketing, or Customer Care, and you know your way around social media platforms and user habits.
• Know all the common social media platforms inside and out, keep up with the latest trends, and understand social media KPIs.
• Great at writing catchy and creative copy.
• Fluent in German and English (minimum C1 level), both in writing and speaking.
• Get Gen Z and Millennial cultures, and know their language, attitude, and what they expect.
• Strong analytical skills to interpret social media metrics and adapt strategies accordingly.

Nice to have

• Experience in using social media management tools.
• Passion for beauty.

What we offer you

• Full transparency: For this role, we have a salary band between 39,000€ and 52,000€ gross per year. The salary that we will offer you will always be within this span and is based on the skills that you show during the recruitment process.
• Our employees matter to us: We offer you a permanent contract and will cover the costs for your BVG or Deutschland ticket.
• Work-life balance: 29 vacation days, flexible working hours, up to three days of working from home a week and in specific cases the option to work 100% remotely; the possibility of a paid sabbatical.
• flaconi Academy: Actively shape your own career path by taking advantage of our internal and external training opportunities.
• We care about your well being: We want to support you also during difficult times. For this, we offer you and your close relatives counseling sessions with mental health professionals.
• flaconi Fitness: a wide range of sports options & discounts on memberships.
• Family first: Our “emergency-daycare” is there for you in out-of-the-ordinary situations to look after your child on site at our office.
• Thinking about tomorrow together: flaconi subsidizes your savings contribution to the company pension scheme with an additional 20%.
• A comfortable working space with everything you need: High end technical equipment, fruits and drinks, no dress code and dogs are welcome in our office!
• Other perks: Great discounts in our online shop as well with our partner companies, cool team events & company parties!

About flaconi: flaconi is one of Germany’s leading online beauty retailers with an extensive portfolio of almost 1000 brands and products. From drugstore over organic cosmetics to premium and luxury, the online shops in Germany, France, Austria and Poland cover all product segments and offers a diverse selection of products for a unique and daily beauty routine. Founded in 2011 as one of the first online perfumeries, flaconi is honored to work with more than 700 people from 60 different nations at the flaconi headquarters in Berlin-Charlottenburg and its fulfillment center in Halle. Shape our company’s success with us and apply now online! We look forward to receiving your complete application documents including your earliest starting date. Flaconi will not accept unsolicited resumes from any source other than directly from a candidate.