ServiceNow Administrator/Developer

When you join the Cambridge team, you are part of a skilled and talented global community that is united by a set of core values: commitment, integrity, and perseverance. Join our team and help us confront today’s most threatening and complex obstacles!

Cambridge International Systems, Inc. has a full-time ServiceNow Administrator/Developer opportunity available based in Kaiserslautern, Germany (Patch Barracks).

Qualified candidates for this job must possess a current DoD Secret security clearance and be eligible for DoD Top Secret clearance, NATO Indoctrination, and meet TESA accreditation requirements. TESA Certification allows employees to be tax exempt for both Germany and US, in addition to other great perks.

Employees may be eligible for: relocation reimbursement, housing allowance, COLA and school reimbursement for dependents.

ROLE RESPONSIBILITIES

Become part of a solution-oriented team designing and implementing ServiceNow based products in a dynamic environment. Contribute to the overall success of an Enterprise ServiceNow implementation by providing technical consultation, receiving requirements, developing and deploying solutions across a wide variety of directorate level organizations using ServiceNow’s Implementation Methodology (SIM). Solve the Common Services Data Model (CSDM) challenge through guiding stakeholder understanding and expectations of the IT Services lifecycle while encouraging Now platform use through outreach and training.

The Government requires ServiceNow Software Developers to support the increase requirements across the command as well as the decision to automate several additional IT management processes and databases. The contractor shall design, develop, code, test, and debug new software products, and/or make significant enhancements to existing ServiceNow modules.

QUALIFICATIONS

• Experience in IT Service Management and Service Portfolio modules
• Experience in Vancouver is preferred, as well as experience with version upgrades
• Embody a passion for continuous improvement and innovation, but also be open to take on administrative roles as needed, to include user training
• Required to have ServiceNow Certified System Admin and at a minimum one other Mainline certification
• Design service catalog items in accordance with customer requirements
• Publish and maintain service catalog items
• Create and maintain service portal pages and content
• Manage customer experiences via portals, pages, and items
• Manage user experiences within the Now platform via homepages, dashboards, and workflows
• Create and maintain application and technical services
• Manage core foundation data, tables & columns, and configuration item (CI) classes
• Create and maintain CI relationship data
• Accurately create, test, and manage update sets in a high paced environment
• Use best business practices to configure tables, forms, and workflows
• Consult on creation and modification of business processes based on knowledge of the Now platform

REQUIRED QUALIFICATIONS

• Three years of experience with at least two ServiceNow ITSM, ITOM, ITBM, and/or SAM
• Experience with JavaScript and Angular scripting
• Certifications in ITIL Foundations, ServiceNow Fundamentals, CMDB Fundamentals, ITSM
• Must be proficient in using different technologies such as computers and other tools and systems pertinent to the position
• Must possess an active DoD Secret security clearance

DESIRED QUALIFICATIONS

• Experience with Vancouver
• ITIL Release, Control, and Validation
• ServiceNow Certified System Administrator
• HTML/CSS experience
• SOAP and REST API experience

TRAVEL REQUIREMENTS

• Active Passport
• In rare occasions, overnight travel may be required

PHYSICAL ENVIRONMENT AND WORKING CONDITIONS

Cambridge International Systems complies with Temporary Duty Station (TDY)/Outside Continental United States (OCONUS) vaccination requirements. If this position requires OCONUS travel (listed above), Vaccine Recommendations by AOR | Health.mil lists applicable current vaccination requirements by location.

• Must be able to work in an office environment, sitting at a desk, looking at a computer for most of the workday
• Work is physically comfortable; the employee has discretion about sitting, walking, standing, etc.
• May be required to travel short distances to offices/conference rooms and buildings on site.

BENEFITS AND PERKS

Cambridge International Systems is committed to investing in our employees and their future by providing them with competitive compensation, career development opportunities, comfortable working conditions, and a comprehensive benefits package, some of which are listed below:

• Medical, dental, vision, Life/AD&D/STD/LTD insurance
• 401(k) matching and immediate vesting
• Paid time off and holidays
• Generous tuition & training assistance program
• Relocation assistance
• Sign-on bonuses
• Referral bonuses
• Performance-based bonuses
• Community involvement & outreach
• Wellness program
• Employee Assistance Program (EAP)
• Tickets at Work

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More About Us

At Cambridge, we recognize innovation and agility grow through diverse collaboration. Our team is comprised of unique individuals, and it is our policy to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.

If you are a qualified individual with a disability or a disabled veteran requiring assistance with the application process, please visit https://cbridgeinc.com/accessibility/ for information on how to request assistance.