Service Transition Engineer

Senior Service Transition Engineer Opportunity

An exciting fully remote opportunity is available for a Senior Service Transition Engineer to work with a Managed IT Services and Technology Solutions company. The Service Transition Engineer is responsible for ensuring the effective transition from the project lifecycle to service delivery for a portfolio of customers.

Working closely with Project Delivery and Managed Service teams, you will onboard the Customer and will deliver against project milestones/outcomes, quality standards, and customer satisfaction measures.

Details:

• Full Remote Language – Fluent speaking in German and English

Responsibilities:

1. Be accountable for the transition between Project Delivery and Service Operations for your allocated Customers.
2. Support the Project Manager by identifying and communicating risks relating to your customer onboarding and the transition of new IT services.
3. Technical Quality Assurance: Making sure all the relevant project tasks have been completed to a high standard by completing Validation Testing procedures.
4. Technical Early Life Support: Supporting the clinical go-live of the systems which will require on-site presence during the installation phase of a project and during the clinical go-live phases.
5. Ensuring the Service and Maintenance teams have the necessary information ready to start supporting the customer.
6. Reporting on agreed Service Transition metrics against the project progress and deliverables.
7. Ensure all the necessary client systems are documented and ready for service transition.

Essential Skills:

• Experience of working with a managed services provider.
• Excellent multi-lingual written and verbal communication skills with the ability to communicate to internal and external stakeholders.
• Able to understand and communicate complex and conceptual ideas effectively to all levels.
• A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment.
• Strong general IT technology experience including Windows Server, VMware, storage and networking, Windows AD, Citrix and virtual desktop technologies.
• Experience with printers, group policies, and troubleshooting VDA environments.
• Experience with Virtualisation technologies, storage and compute (HCI) environments as well as networking fundamentals such as DNS, DHCP, VLAN’s.

This is an exciting opportunity for a Senior Service Transition Engineer to join a Managed IT Services and Technology Solutions company on a fully remote basis. If you’re interested, please apply with your updated CV through the website.