Service Manager DACH

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

The Service Manager DACH for Leica Biosystems is responsible for supporting the global strategic growth of LBS and increasing the market share. In close collaboration with the Global Commercial teams, the Global Director Laboratory Workflow Solutions is responsible for developing and executing strategic plans to advance the Company’s mission and objectives on Laboratory Workflow Solutions.

This position is part of the Leica Biosystems Commercial Management LBS Sales and will be fully remote. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

You will be a part of the Service Management Team and report to the Commercial Director DACH responsible for developing and achieving annual service strategies and financial goals through managing the direct service team and external engineers. If you thrive in a dynamic role and want to work to build a world-class service management organization—read on.

In this role, you will have the opportunity to:

• Develop, own and achieve annual service strategies and financial goals through management of direct service team and external engineers.
• Drive service as a profitable business. Develop commercial programs and service plans in close conjunction with the Commercial Director DACH to support and grow Leica Biosystems’ business in DACH.
• Provide the direction, leadership, coaching and mentoring for field engineer, helpdesk and technical assistance team members. Advance the professional development, professional conduct, service effectiveness and efficiency of staff. Track progress with identified service KPIs, effectively using DBS tools.
• Be a member of the EMEA service leadership team, participate in cross-EMEA Service improvement projects, taking over responsibility for selected projects.

The essential requirements of the job include:

• Proven people management experience through ongoing engagement activities, development, growth and coaching of employees in service environment.
• Experience in transitioning service organization from field-based to remote-support oriented model.
• Technical degree or engineering and business administration.
• Proven track record of leveraging service organization for commercial growth (contract sales, instrument, consumables lead generation).
• Native or Fluent in written and verbal German and English.
• Willingness to travel (travel required estimated 40% with the team out in the market, plus customer visits).
• Proficient knowledge of Excel, SAP, PowerBI, Salesforce.

It would be a plus if you also possess previous experience in:

• Demonstrated ability to drive continuous improvement mindset onto the service organization.
• Knowledge and experience in turning VOC (Voice of the Customer) within an organization in support of customer satisfaction and organizational growth.

At Leica Biosystems, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.