Service Engineer Medtech (m/f/d)

At Olympus, we are committed to our purpose of making people's lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Within the Olympus Corporation, Olympus Surgical Technologies Europe (OSTE) is the global competence center for development, production and repair services for rigid endoscopy, bipolar high-frequency surgery and reprocessing. With a total workforce of about 3,600 employees at 14 locations in EMEA and its headquarters in Hamburg, the company stands for exceptional performance in medical technology and therapy and offers a full range of the most modern endoscopic applications from single products to procedure-oriented system solutions.

We are looking for a motivated Service Engineer to join our team and play an important role in project-focused activities for a variety of medical devices made at our German sites. This position gives you the chance to lead meaningful initiatives, including the implementation of the Medical Device Regulation (MDR) and the complete lifecycle management of our service products.

Work with international teams and help create solutions that meet global standards and regulatory requirements.

Aufgaben

• Support the Service Engineering department in the MDR program by managing SKU (Stock Keeping Unit) introduction and maintenance, ensuring accurate and complete documentation
• Contribute to New Repair Introduction (NRI) by completing work packages, working with Service Business Centers (SBCs) and preparing technical documentation
• Manage the lifecycle of service products, including handling changes, product discontinuations and corrective actions like recalls or modifications
• Ensure key service documents such as manuals, parts lists and repair data are distributed to all relevant stakeholders
• Collaborate with different departments and international teams to deliver project-specific service solutions
• Find and implement service process improvements and integrate 'Design for Service' practices in development projects
• Provide training and resources for service technicians with clear and detailed documentation

Profil

• Bachelor's degree or equivalent in a technical or business-related field
• Several years of experience in engineering, medical technology or ideally service engineering
• Familiarity with MDR regulations, product structures, SKUs and master data management
• Technical expertise, preferably in medical devices or a related area
• Excellent English skills; German advantageous
• Strong cultural awareness and effective communication skills in an international, interdisciplinary setting
• Proactive mindset with enthusiasm for technical service solutions and project management
• High motivation, resilience and results-driven approach to work

Wir bieten

• 30 days of annual leave
• Up to 60% mobile work possible and flexible work time model with overtime compensation
• Holiday and Christmas bonuses
• Corporate benefits
• Comprehensive company pension scheme and capital-forming benefits
• Company restaurant with live cooking and healthy food (subsidized)
• Employee Assistance Program of famPLUS to support your health, mental and emotional well-being
• Subsidy for public transportation (Deutschlandticket), free parking spaces and bike or car leasing
• Various subsidized company sports groups and access to the in-house company gym