Service Desk Manager (m/f/d)

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Service Desk Manager (m/f/d)

• Administration
• Kornwestheim
• Posted on December 14, 2023
  
  

Are you looking for a varied role in an international company? Are you interested in a versatile job where you can learn new things and develop yourself? Would you like to expand your knowledge and skills? Take your chance and become part of our team!

• Fault acceptance and processing: You are responsible for the efficient acceptance and processing of faults and the monitoring of our systems.
• Classifying technical calls: You categorize calls with technical questions and faults and coordinate the forwarding to Field Service, including team coordination.
• Assisting with administrative activities: You support with administrative tasks such as monitoring deadlines, database maintenance, complaint processing, and in the helpdesk, always in compliance with our service levels.
  
  

• You have completed vocational training as a basis.
• You already have practical experience in a HelpDesk / ServiceDesk team.
• You are confident in using the MS Office system and have good IT skills.
• You are welcome as a career changer with IT knowledge in the field of network and communication systems.
• You have very good written and spoken German and English skills; other languages are an advantage.
• You are willing to work shifts and weekends.
• A confident and professional telephone manner, good communication skills as well as customer and service orientation with a pronounced service awareness round off your profile.
  
  

Besides a secure job in the growing telecommunications market with flat hierarchies, an open and supportive working atmosphere, and the possibility of taking responsibility in your field, you can look forward to:

• A healthy work-life balance.
• Support for internal and external training opportunities, so that we learn and grow together.
• Opportunity to take a sabbatical.
• Health management, because we care about you.
• Social intranet to share news and stay connected.
  
  

aconnic is an international telecommunications company with hardware, software, and service solutions. From our headquarter in Germany to our locations around the world, we share the same goal: a secure, energy-efficient, and, above all, sustainable digitalization.

At aconnic, we are proud of our own value chain – from research and development to the supply chain and service. And it pays off: Our satisfied customers include companies such as Deutsche Telekom, Orange, Telecom Italia, A1 Telekom Austria, and América Móvil in Mexico.

aconnic has been listed on the German Stock Exchange since 2006. With an annual growth rate of 20 percent, our 250 employees in eight countries generate a turnover of around 60 million euros. And our ambitions take us even further! We have a clear vision and strong goals to increase our growth sustainably and effectively.

Would you like to become part of our success story? Then we look forward to receiving your application!

At aconnic, we focus on a community in the form of: “ONE COMPANY, ONE ORGANIZATION, ONE TEAM”, which for us also means diversity and inclusion. We therefore explicitly welcome applications from all age groups, regardless of gender, disability, ethnic origin, religion, ideology, or sexual identity.

• aconnic has emerged from the UET Group and its operating companies and brands including albis-elcon, SUCONI, Albis Engineering, and Albis Technologies.
  
  

Apply now

Personalmanagement2024-07-01T09:35:10+01:00December 14th, 2023|

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