Service Business Officer - Parts Availability (f/m/d)

Service Business Officer - Parts Availability (f/m/d)

Full time

Dahlewitz / Hybrid

Why Rolls-Royce?

An exciting opportunity has arisen for a Service Business Officer - Parts Availability (f/m/d) to join Rolls-Royce in Dahlewitz close to Berlin.

Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience.

Join the pioneering team at Rolls-Royce as a Service Business Officer and leverage your expertise in Purchasing, Logistics, and Supply Chain Management, along with your IT and customer-facing skills, to drive innovation and excellence in a world-renowned company committed to cutting-edge engineering and technology.

Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.

What you will be doing

• Serve as the initial contact for customer inquiries on aftermarket material returns, including those from Service Centres, Rolls-Royce Deutschland locations, and direct customers.
• Manage material returns in alignment with established guidelines and project policies.
• Take operational charge of a designated Spares warehouse, including leading potential improvement initiatives.
• Maintain optimal Aftermarket pool levels at the warehouse in collaboration with regional personnel, forecasting teams, and project managers.
• Address logistics and warehouse issues, such as customs and store performance, coordinating solutions with the Aftermarket Logistics team.
• Lead and support improvement projects within the Service Delivery Team and beyond.

Who we’re looking for

At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.

To be successful in this role you will need to:

• Hold a university degree and/or have relevant professional experience in Services (experience in Purchasing, Logistics, and/or Supply Chain nice to have).
• Demonstrate proficiency in both SAP and MS Office suite (a strong IT affinity desired).
• Be able to work in a team, manage multiple tasks, and meet deadlines.
• Have experience in or not shy away from customer-facing roles.
• Possess fluency in English.

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.

We welcome applications from people with a refugee background.

As part of your application please could you include a cover letter and any supporting qualifications.

Closing date: 22.01.2025

Job Category

Service Operations

Posting Date

08 Jan 2025; 00:01