Senior Support / Operation Manager - NAV / Business Central (m/w/d)

Senior Support / Operation Manager - NAV / Business Central (m/f/d)

Loyalty Partner is an international provider of loyalty management solutions and offers with PAYBACK one of the worldwide leading multichannel marketing platforms to its customers. The other subsidiary Loyalty Partner Solutions supply all the tools and services needed to implement customer loyalty programs. The company has a workforce of over 1000 employees. It is headquartered in Munich, with subsidiaries in Austria, Italy and Poland. As part of American Express, Loyalty Partner is the center of expertise for marketing and couponing platforms within the Group.

YOUR TASKS

• You are technically responsible for the management and implementation of 1st & 2nd level support / operations requests with a focus on Microsoft Dynamics NAV/BC, EASY and SaaS tools used by us
• You will also be responsible for finding solutions to incoming support cases and support the team with your expert knowledge
• You organize and take responsibility for change request management for all HR and SaaS tools we support
• You are in close contact with our key users/product owners and also manage our IT service providers in the context of the applications for which you are responsible
• You are responsible for the compliance and implementation of compliance processes, as well as the creation and updating of the necessary documentation

YOUR PROFILE

• You have successfully completed a degree in (business) informatics, business administration or comparable training
• You gained at least 5 years of professional experience in application support and development of Microsoft Dynamics NAV/BC as well as several years of experience in application support in EASY
• Sound application & process knowledge paired with technical understanding are basic building blocks for your job and characterize you, knowledge of IT infrastructure, cloud & server technology is an advantage
• You have a high sense of responsibility and integrity, as well as a structured and independent way of working
• Very good written and spoken German and English skills round off your profile

OUR OFFER

• Grow like a Pro: Continue learning through individual professional development, grow with us to shape our future together
• Tasty Breaks: Every visit to our ESSZIMMER tastes like a short visit to Italy – also for vegetarians and vegans
• Do it your way: In-house KINDERZIMMER, flexible working hours, 30 vacation days and up to 2 days working from home per week
• Move it, move it: Our bonus program for your well-being - have fun in our 24/7 TURNHALLE and enjoy our goodies for your body and mind during our health weeks
• Get Together: Meet and spend leisure time with colleagues – in our SPIELZIMMER, at a Coffee Date, be part of our popular Social Days, ski events and seasonal highlights such as Christmas parties, summer parties and team events
• Easy Going: Coming to the office is not only fun, but also affordable - we cover the costs of your "Deutschland-Ticket"