(Senior) Softwareengineer ERP (m / w / d) SAP BTP

OBC (On-Board Courier) Broker (m / w / d)

Are you ready to charter your own career?

The runway to success in global aviation begins here…

Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company?

We are looking for confident team players who have a passion for the air charter, aviation, or travel industry; thrive in a fast-paced environment, and want to learn and grow with the global Chapman Freeborn OBC team.

You bring the passion and experience; and we provide the training and the opportunity to embark on a long and successful career in aviation, with growth and development opportunities.

We are looking for a motivated On Board Courier Broker (m / f / d) to join our growing team in Cologne. Our ideal candidate could bring some initial understanding from a travel, freight forwarding or similar aviation related role, but the passion to succeed in this fast-paced environment outweighs the need for formal experience.

The successful candidate will be a self-confessed ‘aviation geek’ and will enjoy working as part of a diverse global team – a good sense of humour is needed to survive! We are also looking for fluent German and English speakers to join the team due to the international nature of our business.

Purpose of the Role

• To evaluate customer business needs and logistics / courier requirements and format an effective plan to meet such needs and requirements.
• To handle, monitor and follow-up on incoming customer requests for OBC shipments in a 24/7 shift cover.
• To maximize business opportunities by offering customers tailored-made solutions to meet with clients’ requests within budgetary and operational restrictions, while making suitable profit for the Company.
• To build strong productive relationships with clients to ensure business objectives are achieved.

Key Responsibilities of the Role

• Preparing time-critical quotations for incoming requests ensuring a timely offer with detailed and accurate information is provided to clients.
• Allocating couriers to pending orders for worldwide requests and booking their travel arrangements.
• Liaising, directing, and giving clear detailed instructions and information to couriers and their assignments and modifying assignments as broker deems necessary to meet global customer needs.
• Monitoring and tracking ongoing shipments with the purpose to ensure a high-quality service is delivered to the customers and the company's expectations are met at any time.
• Sourcing, selecting, and negotiating with external suppliers and service providers with the responsibility of determining and delivering appropriate training if necessary to meet the company requirements.
• Debtor and Creditor invoicing and order settlement.

Qualities We Look For

• Team player to work in a fast-paced environment.
• Strong relationship building, account management & customer service skills.
• Strong problem-solving skills and decision-making aptitude.
• Strong ethics and reliability.
• Quick perception, flexibility and ability to work under pressure.
• Highly organized with meticulous attention to detail.
• Analytical and goal-oriented.
• Ability to successfully balance client needs with business objectives.

What’s In It For You

• Opportunity to join a global company and be part of a diverse international team.
• Unlimited access to thousands of courses on LinkedIn Learning platform.