Senior Sales Engineer - MDR (m/w/d)

About Us

Sophos is a global leader and innovator of advanced security solutions that defeat cyberattacks, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies. As one of the largest pure-play cybersecurity providers, Sophos defends more than 600,000 organizations and more than 100 million users worldwide from active adversaries, ransomware, phishing, malware, and more. Sophos provides cybersecurity-as-a-service to organizations needing fully managed security solutions. More information is available at www.sophos.com.

Role Summary

The Senior Sales Engineer MDR is responsible for providing pre-sales support for Managed Detection and Response to the Global sales organisation as well as actively working with customers experiencing breaches through the Sophos incident response service.

• Provide support to the Global sales organization by being a subject matter expert on SOPHOS Managed Detection and Response, Rapid Response, and Sophos Labs telemetry.
• Work with all sales and account teams to provide support via remote and onsite engagements (Sophos, Partner & Customer offices), product demonstrations, and answers to technical questions about our service offerings and threat intelligence.
• Provide light availability for evening and weekend rotations in support of selling SOPHOS Rapid Response incident response service.
• Proactively manage and deliver technical information to customers and partners while building and maintaining key technical relationships.
• Work closely with product management and Sophos Labs to provide customer and partner feedback on features and product direction.
• Maintain an understanding of current threat landscape, malware and shifting threat actor tactics to advise customers and partners of warning signs.

• First years of experience providing software technical support to channel partners and end users (e.g., designing, managing, administering, and supporting technical solutions).
• Deep technical knowledge of networking, endpoint security concepts, managed detection and response (MDR) and business requirements.
• Understanding of Threat Actor TTPs, Malware and Threat Hunting.
• Strong presentation, verbal communication, and interpersonal skills.
• Excellent project management skills and writing skills.
• Ability to be self-motivated and thrive in a team environment.
• Knowledge of security software industry, including competitors, market needs and trends.
• Familiarity with Sophos solutions or similar competitive products is a plus.
• Certifications in networking, security or cloud space is a plus.
• Strong Troubleshooting skills.
• Willingness to travel.
• Fluent in German.
• English as a second language essential.

Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

• Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach.
• Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit.
• Employee-led diversity and inclusion networks that build community and provide education and advocacy.
• Annual charity and fundraising initiatives and volunteer days for employees to support local communities.
• Global employee sustainability initiatives to reduce our environmental footprint.
• Global fitness and trivia competitions to keep our bodies and minds sharp.
• Global wellbeing days for employees to relax and recharge.
• Monthly wellbeing webinars and training to support employee health and wellbeing.

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We encourage applicants who can contribute to the diversity of our team.

Data Protection

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