(Senior) Product Manager Customer Care & Customer Experience (m/f/d) Job Details | MediaMarktSa[...]

Your Tasks

• Owning the strategic direction of the Customer Care and CX product
• Managing complexities arising from multiple delivery teams and stakeholders
• Leading the translation of business goals into ambitions on a complex level
• Evaluating customer insights to guide product development
• Communicating objectives and roadmap areas for complex products
• Acting as a span breaker to ensure effective communication flow across teams
• Ensuring effective discovery and delivery processes within complex products
• Managing expectations and stakeholder relationships at a senior business level

Your Profile

• Expertise in managing complex products at a strategic level
• Experience in fostering a transparent and trust-based work environment
• Strong management skills with the ability to exemplify company values and principles
• Competence in providing constructive feedback and support
• Capability to plan and execute strategies within a 1–3-year horizon, with flexibility for tactical adjustments over shorter periods

About Us

We are an international, (mostly) English speaking team and are looking for a candidate (m/f/d) that is fluent in English. You are having experience managing different stakeholders at the same time, are interested in customer insights and want to support us in delivering great customer experiences? Great, apply now and become part of the MediaMarktSaturn International Customer Experience Team!

Additional Benefits

Location: Ingolstadt

MediaMarktSaturn Retail Group

Department: HQ - Customer Experience & Customer Care

Entry level: Professional Level

Type of Employment: Full Time

Working Hours: 37.5

Persona: Job Requisition HQ Employee

Recruiter: Lea Theresa Ellerich