Senior Product Manager, Agent AI - (Logistics, Service)

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Senior Product Manager, Agent AI - (Logistics, Service), Berlin

Client:

Delivery Hero

Location:

Berlin, Germany

Job Category:

Other

EU work permit required:

Yes

Job Reference:

833b5de8c841

Job Views:

3

Posted:

19.02.2025

Expiry Date:

05.04.2025

Job Description:

We are looking for a Senior Product Manager, Agent AI - (Logistics Service) to join our Logistics Service team, where our mission is to increase loyalty through amazing service experiences.

If you are a creative problem solver who is hungry for a new adventure, then an international workplace is waiting for you in the heart of Berlin!

As a Senior Product Manager in our team, you will develop high-impact products that shape the future service experiences we offer to millions of customers, riders, and vendors across Delivery Hero’s 70+ markets. Your tools will be used daily by thousands of agents across the global Delivery Hero footprint.

1. Scale up and improve our AI-powered guided assistance for Agents, directly increasing agent productivity and service quality.
2. Develop and set targets for new KPIs that link the product to the critical operational & performance KPIs.
3. Lead a cross-functional team: engineering, data science, design/UXR, analytics, operations - to create an amazing Agent user experience.
4. Collaborate & align requirements with local stakeholders across the Delivery Hero network.
5. Be a leader in the application of AI and ML into service products across our entire product portfolio.
6. Become an expert on Agent Service and Agent tooling.

In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.

Qualifications

1. 5+ years of experience in product management with a proven history of delivering results.
2. Experience building products leveraging AI and comfortable collaborating with data scientists and ML engineers.
3. Data-driven mindset with ability to piece together multiple data sources into actionable insights, focusing on strategic view.
4. Good understanding of technical architecture of complex, highly scalable, distributed, real-time applications.
5. Track record of successfully launching and constantly improving innovative products - ability to set and deliver against ambitious plans and a master of work prioritization.
6. Exceptional interpersonal skills; strong written, verbal communication skills and Fluent in English.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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