Senior Product Manager

Shipup is a 50+ people company that envisions a world where brands keep their promises along the entire customer journey.

That's why we enable brands to take control over the most volatile part of the customer experience —the post-purchase— so they increase brand loyalty and save support costs.

Our Company Culture & Values

• Ownership: We choose to be here and to do what we do. We are responsible for our objectives and for the output of our work.
• Initiative: Taking action without direction from above to improve our knowledge and come up with solutions to problems. Initiative is a key reason for success, and places an obligation not to stifle it.
• Empowerment: We encourage those below us to take action and support them if they make mistakes. We explain what we want to be accomplished and allow flexibility in how it is accomplished.
• Caring: Being concerned about our co-workers, our customers, and the customers of our customers.
• Ambition: Always seeing bigger and having a strong desire and determination to succeed.

Job Description

Shipup is a mission-critical tool for online retailers, offering best-in-class post-purchase experience to millions of end customers.

We want to tackle ambitious changes in our product in the next year, building innovative capabilities that further differentiate our value proposition and position our Product as best-in-class and easy-to-use in the market.

Our Commitment

You’ll significantly impact in a dynamic environment that fosters autonomy, ownership, a product-driven mindset, and a focus on measurable outcomes. You'll have countless opportunities for discovery, innovation, and hands-on building or implementation.

3 Reasons To Trust Us

• We have a small product team, which means you'll need to work autonomously, take ownership of your responsibilities, and proactively launch initiatives to enhance team performance.
• The product team is central to the company, playing a crucial role in ensuring smooth collaboration across all departments. Maintaining alignment through the product will be key to our overall success.
• Discovery is vital. Our product is complex, serving diverse personas, so deeply understanding our users and identifying new opportunities will be essential.

Context

You will be joining one of our two squads, in place of our current Principal Product Manager. You will be working with a dedicated Product designer and a dedicated Tech team.

In order to give ourselves the means to achieving this, we are also investing in our product and tech team by opening a third cross-functional squad.

As a Senior Product Manager at Shipup, you will:

• Prioritize and communicate clear product roadmaps.

Craft and execute product initiatives that align with Shipup’s missions, business goals, and team OKRs.

Define and clearly communicate the product vision and roadmap to stakeholders (including C-level), ensuring alignment and driving strategic goals, by explaining the story/rationale behind the choices, compellingly.

• Ensure product quality meets our standards of excellence.

You will work hand in hand with your Tech lead to look over the engineering team, making sure projects stay on schedule.

You will write comprehensive product specifications and be in charge of the QA.

You will make sure to keep an agile approach allowing you to quickly iterate on your product.

You will define the right proxies to evaluate the success and impact of an initiative in the short and long term, and monitor them carefully once in production.

• Collaborate closely with other Product functions.

You will work hand in hand with Product Designers to ensure the solution you are delivering is a good fit with the problem identified. You will also work closely with the Product Marketing Manager to build an effective release plan that guarantees its adoption.

• Collaborate closely with other teams.

Work closely with cross-functional teams, including our Engineering, Customer Success, Marketing, and Sales team, to develop and launch new product features and improvements that deliver value to Shipup and drive company growth.

You will mobilize and influence other departments to achieve your team’s objectives.

• Participate in the definition of our team strategy.

Help define the team quarterly OKRs.

Assess the success of the Product strategy of your Product scope, and adapt it if needed.

You will think proactively about competitors’ insights to inform product strategy. You will use all insights to inform product strategy and identify sustainable competitive advantages for your use case.

• Team Leadership.

You will be coaching more junior PMs and help them improve their Product skills using a pedagogical approach.

You will take leadership in company-wide projects.

The team

You’ll join a team of nineteen (12 technical and 6 product people) led by Léa (our CPTO) and Florian (VP Engineering). The team is currently divided into two cross-functional squads. Our aim is to keep growing that team with the opening of a third squad in mid-2025!

At Shipup, we enjoy working with humble teammates who seek to work in a collaborative and friendly environment that fosters continuous learning. Our teammates come from diverse educational backgrounds and know how to use & adapt their tools according to the challenges at hand. They care and are proud of how they work, but also why.

They enjoy contributing to the company & product activities that allow them to make an impact beyond the code itself.

Our Product Team Is Currently Composed Of

• Léa, CPTO
• Dounia, Group Product Manager
• Emmanuel, Principal Product Manager for the Online Shopper Squad
• Matteo, Lead Product Designer
• Valérie, Product Designer
• Souheila, Product Marketing Manager

Engineering team:

8 advanced/senior developers, 2 EM, 2 Staff Engineers, and 1 VP Engineering.

Product team:

2 PMs, 2 Product Designers, 1 PMM, and 1 Group PM (your manager).

Project management:

SCRUM sprints of 2 weeks (daily, planning, retro, grooming…)

Our Product Stack

• Asana
• Figma
• Hotjar
• Heap
• Product Board
• Metabase
• Stonly

Looking for

• You bring at least 5 years of relevant experience in a similar position, and prior experience in the e-commerce industry would be a bonus.
• You are comfortable with both Discovery and Delivery.

You are used to conducting user research, collecting and structuring insights.

You rely on a data-driven approach to validate if an opportunity is worth prioritizing.

You write structured and easy to understand Product specifications on complex features.

• You have a Ship to learn approach.

You have a strong agile mindset.

You know what you need to learn and you find the right scope of release to make sure to gather the right insights and leverage them for your future releases.

• You are impact driven.

You are able to evaluate the success and impact of an initiative in the short and long term by choosing and tracking the right KPIs.

You follow up autonomously and continuously on the Outcome of your initiatives to make sure they reach their impact.

• You have a considered, detailed approach to communication.

You're a great communicator and will be able to scale those communications as the company grows, between customers, sales, support and our Engineering team.

• SaaS/B2B sensibility.

You have a clear knowledge of specificities of SaaS and B2B business.

• English and French skills.

You master both languages so you can interview our clients in France and around the world.

What you’ll get…

• International: we acknowledge our differences and celebrate them. D&I in our place of work is something we require every employee to champion.
• People-centric company: our people matter, work-life balance is important at Shipup. Our employees talk about it here.
• Startup spirit & structured environment: a fast-paced environment, where there is a lot to learn but, at the same time, you are in a mature, organized environment with a clear product vision.
• Career growth: talent management is essential for us. From onboarding and performance management to career development, we have already a mature organization and the managers to help you grow.
• Seniority: our team is mostly composed of senior talents, ideal for learning and growing quickly.

Recruitment process

Our interviews align with our flexible remote policy, allowing you the choice to attend either on-site or remotely.

Here Are The Steps Of Our Recruitment Process

• (45min) Screening call with Angélique, our Senior Talent Acquisition Manager to better understand your career plan and answer any of your questions.
• (01:00) Hiring manager interview with Dounia, Manager of this role to assess your technical expertise and gain insight into your product vision.
• (01:30) Product case with 3 Shipup members to assess your English proficiency, evaluate how you articulate and defend your ideas, and gauge your product and business acumen.
• (00:45) Final round - Top grading with Léa, CPTO to validate your PM mindset and understanding of Shipup and its challenges.
• (01:00 max) Optional - Fit with the team to ensure alignment with our values and company culture.
• Reference check.

We’ll check in with two references, one of which is a manager (past or current), to better understand how to support you in this new role.

End notes

If you don’t meet 100% of the qualifications outlined above - that’s okay, nobody’s perfect! We believe in hiring people, not just skills. We encourage you to apply if you think this is a role that would make you excited to come to work every day.

Shipup is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.