Senior Migration Lead Service Now- Germany ,France-Orange Business Services-9-12 - TimesJobs.com

We are seeking a highly skilled Lead Business Analyst with knowledge of telecom domain and proficiency in ServiceNow. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, business processes, and telecom services. As a Lead Business Analyst, you will play a pivotal role in driving the design, implementation, and optimization of ServiceNow solutions to support our telecom service offerings.

Job Description

As a Lead Business Analyst, you will play a pivotal role in driving the design, implementation, and optimization of ServiceNow solutions to support our telecom service offerings.

• Requirement Elicitation and Analysis:
  • Collaborate with stakeholders to gather and analyze business requirements.
  • Elicit, document, and analyze business requirements, processes, and workflows.
  • Translate business requirements into clear and concise functional specifications for technical teams.
• ServiceNow Configuration and Customization:
  • Utilize your knowledge in ServiceNow to suggest configuration and customization of the platform to meet the business requirements.
  • Coordinate with Business stakeholders and ServiceNow dev team to deliver solutions for incident management, change management, service request fulfillment, and other IT service management processes.
• Co-manage the backlog with the Product Owner:
  • Break down epic into detailed features and user stories.
  • Document and prioritize backlog.
• Solution Design:
  • Collaborate with System Architect to design solutions that meet business needs.
  • Propose innovative and practical solutions to address business challenges.
  • Ensure that proposed solutions align with the organization's strategic goals and technological capabilities.
• Stakeholder Communication:
  • Serve as the primary point of contact for stakeholders, providing regular updates on project status, risks, and issues.
  • Manage stakeholder expectations and ensure alignment between business requirements and ServiceNow solutions.
  • Communicate complex technical concepts to non-technical stakeholders.
  • Present findings, recommendations, and project updates to various audiences.
• Documentation:
  • Create detailed documentation including business requirements, process flows, use cases, and user stories.
  • Maintain accurate and up-to-date project documentation throughout the project lifecycle.
• Testing:
  • Participate in system testing, user acceptance testing, and validation of implemented solutions.
  • Ensure that delivered solutions meet the specified requirements and are of high quality.
• Process Improvement & Support:
  • Identify areas for process optimization and efficiency enhancement.
  • Recommend process improvements and assist in their implementation.
  • Support Business on bug and anomalies fixing.

• 9 years experience in business analysis with minimum 5 years experience in ServiceNow implementation, especially focusing on customer migration to CSM module.
• Good level of practiced technical knowledge.
• Completion of at least one of the following:
  • Certified System Administrator,
  • Certified Implementation Specialist CSM,
  • Certified Implementation Specialist - Software Asset Management.
• Agile methodology or SAFe is a must (Scrum implementation).
• ServiceNow ITSM & CSM certification required & ITIL certification preferable.
• Telecom background with interaction of customer over self-service portal.
• Strong troubleshooting skills on ServiceNow platform and capability to propose new solutions to business problems.
• Ability to build up good intimacy and partnership with the business.

• Configuration and Customization of ServiceNow:
  • Forms and Tables Configuration.
  • Integration Configuration:
    • Configure integrations using REST/SOAP APIs, MID Servers, and other ServiceNow connectors for third-party tools.
    • Manage and monitor data imports, mappings, and transformations using Import Sets and Transform Maps.
  • Service Portal Customization.
• Stakeholder Communication:
  • Automation and Scripting.
• Performance and System Health Optimization:
  • Governance and Best Practices.
• Testing and Deployment:
  • User Training and Support.
• Documentation and Knowledge Management:
  • Process Improvement & Support.

Chief Technology Info Office.

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

• Job Function: IT Software : Software Products & Services