Senior Manager, Peformance Management

Senior Manager, Performance Management

About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 200 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 15 local offices around the world. Visit our careers website to learn more.

Team mission

We are seeking a Senior Manager, Performance Management for our Care Department. Reporting to the Global Director of Care, this role is integral to driving operational performance strategy, ensuring operational excellence, and fostering a high-performance culture within the team. This role will drive impactful change across the Care ecosystem, working collaboratively with cross-functional teams. You will leverage your expertise in analytics and workforce management to drive complex projects, manage escalated processes, and contribute to the strategic direction of the department.

You will:

• Strategic Leadership: Drive innovation, implementing new solutions or technologies that enhance Care experience and operational efficiency (including automation and AI).
• Performance Management: Set department KPIs, targets, and milestones. Contribute to broader GetYourGuide KPI target setting and achievement. Empower Care department with necessary analytics tools and insights for data-driven decision making.
• Team Leadership: Build effective, talent-dense teams in the disciplines of Workforce management and Operational Analytics, empowering team members through stretch goals and growth opportunities.
• Collaboration and Influence: Work collaboratively across GetYourGuide departments (including Financial Planning and Analysis, Data Platforms, and Data Analytics) influencing broader strategies and fostering collaboration to achieve key outcomes.
• Cultural Leadership: Model our Guiding Principles, promoting a respectful and inclusive work environment, with curiosity and transforming challenges into opportunities for growth.

Who you are

• Strong analytical skills and experience with business intelligence tools (e.g., Looker, Power BI). Track record of building operational performance visibility tools, structuring ambiguous data, and driving insights through hypothesis testing (5-7 years of experience).
• Proven experience in performance management, strategic leadership, and team building within a fast-paced environment.
• Exceptional communication skills, with the ability to present complex data findings to cross-functional teams.
• Demonstrated ability to lead transformative innovation and drive win-win collaboration efforts.
• An understanding of GetYourGuide strategies affecting Care and the ability to lead improvement initiatives.
• Excellent written and verbal communication skills in English.

How we set you up for success:

• Invest in your development with an annual personal growth budget.
• Become a part of our success with virtual stock options.
• Enjoy flexibility with a hybrid work-from-home and telecommuting policy.
• Save on transportation costs with discounted public transportation tickets.
• Support your loved ones with generous maternity and paternity leave policies.

And more...

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via jobs@getyourguide.com.

We are an equal-opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application.

Important notice: Protect yourself from recruitment scams

We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to jobs@getyourguide.com. Stay vigilant and protect yourself from recruitment scams.

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