Senior Linux & Cloud Administrator - Pacemaker (f/m/d) - SAP Enterprise Cloud Services (415048)

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

We are looking for an experienced Linux & Cloud Administrator to support our multinational team by providing L3/L4 expert support for all Linux OS & pacemaker customer issues. As a Senior Linux & Cloud Administrator and Pacemaker expert, you will be the Last Line of Defense for troubleshooting complex Pacemaker software and Linux OS/ infrastructure issues across all platforms. You will be identifying and resolving architectural and design issues in existing Pacemaker setup, developing automation to ensure stability and reliability of the environment to run business-critical systems of our customers. You will contribute to standardizing and simplifying server operations using software tools and automation (DevOps).

What you'll do

1. Accountable for ensuring round-the-clock availability of SAP systems operating within SAP ECS.
2. Serving as the elevated L3/L4 support for critical production issues.
3. Respond, troubleshoot and resolve alerts & incidents in the Linux OS or infra layer – VMWare/ Azure/ AWS/ GCP/ BareMetal.
4. Deploy, Configure and Manage Pacemaker based HA clusters across various platforms.
5. Fine tune cluster configurations to optimize failover performance, resource availability and System resilience.
6. Troubleshoot complex Pacemaker software and Linux OS/ infrastructure issues across all platforms.
7. Identify and resolve architectural and design issues in existing Pacemaker setup.
8. Administer Linux Servers for performance, Patching and Troubleshooting.
9. Participate in Incident Management, troubleshoot service requests, resolve downtime extensions.
10. Develop and implement Backup/Recovery, DR and High Availability strategies for Critical workloads.
11. Implement automation solutions to streamline platform operations, enhancing efficiency and reliability.
12. Collaborate with cross-functional teams for system integration, documentation and knowledge sharing.
13. To take the On Call / On Duty / Weekend task based on shift schedule.
14. Apply ITIL incident management processes to ensure timely resolution.

What you bring

1. 8+ years of related professional experience
2. Advanced technical background of Linux based server operating systems (Redhat or SUSE)
3. 1 -2 years’ experience in Linux HA clusters, preferably Pacemaker, with relevant trainings/ certifications
4. Practical experience with OS operation, upgrades, and security patching
5. Demonstrate advanced expertise in Cloud providers such as AWS, Azure, GCP and expert in any one of them.
6. Good understanding of IT security, OS hardening
7. Experience in Scripting (e.g., Shell, Python, Go, etc.), Infrastructure-as-Code tools like Ansible.
8. Ability to create good documentation for junior colleagues to implement technical plans as per customer requirements.
9. Fluency in English language and the ability to work in global, multi-cultural teams is a key requirement.
10. Ability to continuously acquire new knowledge in an independent and proactive way.
11. Good analytical and solution-oriented thinking
12. Very good communication and networking skills
13. Strong customer service focus
14. Very good English language skills

Meet your team

SAP Enterprise Cloud Services (ECS) organisation run and operate SAP’s private cloud offering which are built for customers in various hyperscalers like Microsoft Azure, Google Cloud Platform or Amazon web services. As part of the ECS Delivery Technical Operations, the Server Management team is responsible for 24x7 operations of these business-critical SAP systems in the cloud at the maximum efficiency. Team provides stable support for the OS and Infrastructure hosted in the hyperscalers or SAP DC. Proactive support is provided to maintain system availability and ensure smooth operations. Apart from the day to day operations we also have strategic projects for newer technologies and enhancements.

We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

Requisition ID: 415048 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time or Part-time | Locations: St. Leon Rot or Dresden | #LI-Hybrid

Job Segment: Cloud, ERP, Linux, System Administrator, SAP, Technology