Senior IT Business Analyst - eCommerce (m/f/d)

Senior IT Business Analyst - eCommerce

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

In Germany, Abbott has more than 3,000 employees working in manufacturing, research and development, logistics, sales, and marketing, located at Abbott's German headquarters in Wiesbaden and its sites in Hanover, Neustadt am Rübenberge, Wetzlar, Eschborn, Cologne, Jena, and Hamburg.

The Opportunity

This position works out of our location in Wiesbaden (Abbott GmbH) in the Abbott Diabetes Care division that focuses on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions.

What You’ll Do

• Collaborate with stakeholders to gather and document business requirements for eCommerce projects.
• Analyze existing IT systems and processes to identify areas for improvement and integration with eCommerce solutions.
• Lead and manage eCommerce projects from inception to completion, ensuring timely delivery and alignment with business goals.
• Collaborate closely with UX/UI designers to enhance the customer journey and improve the overall user experience on the eCommerce platform.
• Utilize data analytics to monitor eCommerce performance, identify trends, and make data-driven recommendations for optimization.
• Coordinate with external vendors and partners to implement and maintain eCommerce solutions.
• Ensure all eCommerce activities comply with healthcare regulations, data privacy, and cybersecurity standards.
• Provide training and support to internal teams on eCommerce tools and best practices.
• Review business processes from end-to-end, identify and address operational, financial, and technological risks while also identifying opportunities to optimize and improve efficiency.
• Collaborate with shared services in exploring options that enhance current applications. Foster productive interactions across teams within the organization, promoting the eCommerce strategy and roadmap.

Qualifications & Skills

• Bachelor's degree in IT or related discipline.
• Minimum of 4 – 7 years of experience in business architecture, process improvement, or a related field.
• Proficiency in English for effective global communication within Abbott’s IT delivery framework.
• Proven expertise in requirement gathering and documentation techniques including user stories and process flows.
• Hands-on experience with at least two of these areas: Commerce Tools, Magento, Digital Marketing (AEM, Web Analytics), Sales/Service Cloud (salesforce.com).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• End-to-end understanding of eCommerce operations processes and systems.
• Ability to work collaboratively with cross-functional teams.
• Executive leadership presentation skills.
• Internal customer engagement skills for requirement gathering and expectation management are essential.
• Prior exposure to Life Sciences or Medical Technology sectors is advantageous.
• MBA degree is desirable.

Working at Abbott

At Abbott, you can do work that matters and help people to live a healthier and fuller life, grow your career, and learn to be your true self. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• An attractive benefits package (e.g., attractive Abbott Pension Plan, a company bike, employee stock purchase program).
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
• A challenging position in a fast-growing crisis-independent industry.
• Become part of a dynamic, highly educated, highly skilled, and motivated team.
• Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication.
• A multinational environment, where we foster the development of our talents within the enterprise.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

We ask for your understanding that we only consider online applications via our online application portal. Applications by email or post cannot be processed. Original documents will not be returned.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott