Senior Business Manager

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• Support VP in all Customer and Partner Interactions. Prep Meeting, Follow Up, Documentation CRM, Ensure fast progress on agreed actions
• Support VP in the preparation of Presentations, Business Cases, BITKOM activities.
• Run Forecast Management: Pro-Active Management of Pipeline, Forecast also midterm (3 quarter ahead), Drive highest Pipeline Hygiene, Send out pro-Active Information on KPI’s
• Support German LT Meetings: Agenda, Meeting Notes, Follow Ups
• Support VP and German LT with research, analysis, ad-hoc analysis, identification of Whitespaces, sharpen our strategy, keeping the book of business up to date
• Support VP in planning Executive Meetings
• Support VP with partnership with Glacier (ESG)
• Support VP on all office activities, coordination with the Office Leads in Germany
• Support VP with key market insights, monitor Press, major happenings relevant for ServiceNow
• Support VP with coordination and set up of All-Hands
• Partnering with cross functional teams -Sales Operations, German Leadership Team, Office Leads, Client Director, Enterprise Account Executive, Sales Manager, Corp HQ, regional Chiefs of Staff, Regional and EMEA leadership, P5, HR, Finance, Legal, Comms

What you get to do in this role:

• Support VP in all Customer and Partner Interactions. Prep Meeting, Follow Up, Documentation CRM, Ensure fast progress on agreed actions
• Support VP in the preparation of Presentations, Business Cases, BITKOM activities.
• Run Forecast Management: Pro-Active Management of Pipeline, Forecast also midterm (3 quarter ahead), Drive highest Pipeline Hygiene, Send out pro-Active Information on KPI’s
• Support German LT Meetings: Agenda, Meeting Notes, Follow Ups
• Support VP and German LT with research, analysis, ad-hoc analysis, identification of Whitespaces, sharpen our strategy, keeping the book of business up to date
• Support VP in planning Executive Meetings
• Support VP with partnership with Glacier (ESG)
• Support VP on all office activities, coordination with the Office Leads in Germany
• Support VP with key market insights, monitor Press, major happenings relevant for ServiceNow
• Support VP with coordination and set up of All-Hands
• Partnering with cross functional teams -Sales Operations, German Leadership Team, Office Leads, Client Director, Enterprise Account Executive, Sales Manager, Corp HQ, regional Chiefs of Staff, Regional and EMEA leadership, P5, HR, Finance, Legal, Comms

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 12+ years of hands-on project management experience
• Experience managing multiple large programs/projects, in enterprise environments delivering business applications for one or more departments
• Experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, loop feedback with customer involvement
• Experience leading Steering Committee meetings with executive management
• Should guide teams and provide technical solutions while mitigating or removing hurdles / obstacles
• Experience overcoming project crisis

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [emailprotected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.