Senior Analyst, Customer Success (Japanese)

Senior Analyst, Customer Success (Japanese)

• Full-time

Who We Are

Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.

We are feeding the world’s curiosity!

The Customer Success, Senior Analyst works with Cint’s customers to help them get the most from Cint’s technology platforms.

Customer Success Senior Analysts build strong relationships with new and existing users, set performance milestones, and act as a consultative resource to help clients achieve their goals.

The Customer Success, Senior Analyst is also responsible for training and onboarding new users, ensuring client satisfaction through renewals, generating usage reports, and maximizing upsell opportunities by engaging with Sales, Trust & Safety, Product and other functions as necessary.

Responsibilities

1. Enable customers to achieve their survey project goals using Cint’s ResTech platforms.
2. Manage relationships with Cint’s clients to drive usage and adoption of Cint’s products, and advocate for customer needs across internal stakeholder groups.
3. Onboard new client business and train new and existing customers to use Cint’s products in an optimal way.
4. Gain a working understanding of clients’ businesses and organizational structures to identify opportunities for growth and performance improvement.
5. Analyse trends in client performance and activity on a regular basis and form proactive recommendations and action plans to support customer growth.

Requirements

1. Relevant customer-facing experience with ability to manage projects under tight deadlines.
2. Experience with internal and external relationship management, client presentations, and quantitative data analysis.
3. Excellent written and verbal communication skills (English & Japanese)
4. Disciplined work ethic - self-motivated and detail-oriented mindset focused on achieving revenue goals.
5. Resourceful problem solving, organized and process-oriented.
6. Proven track record of driving client business growth and achieving revenue targets through renewals, upsells, and cross-sells.
7. Ability to convey complicated ideas to technical and non-technical audiences.

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together

Innovation is in our blood

• We’re pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• We’re accountable for our work and actions
• Excellence comes as standard
• We’re open, honest and kind, always.

We are caring

• We learn from each other’s experiences
• Stop and listen; every opinion matters
• We embrace diversity, equity and inclusion.

More About Cint

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)