Senior Account Manager (m,f,x)

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Yuho’s Supermarkt brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, We’re About Getting Things Done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Job Description

Are you an experienced and strategic account manager with a true ‘service first’ and analytical mindset? Does a challenging role in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat!

Role Background

Our Account Management team lies at the heart and soul of Wolt, ensuring our existing restaurant partners and Wolt’s success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.

As a Senior Account Management at Wolt, you will be responsible for managing our largest SMB merchants, increasing the adoption of Wolt’s products and driving their growth on the platform. In the role, you will drive commercial negotiations, close complex deals in a competitive landscape, analyze and synthesize large datasets and manage your portfolio with a consultative approach.

You’re excited about this opportunity because you will…

• Leverage your business acumen and analytical abilities to raise the adoption of Wolt’s products and services among the restaurant partners within your portfolio

• Drive complex commercial negotiations to strengthen the partnership with key restaurant partners, while meeting financial targets for these accounts.

• Constantly monitor your portfolio’s performance, interpret complex data sets and provide data-driven consultancy to your partners

• Conduct periodic meetings, present business reviews and lead discussions with a consultative approach

• Work closely together with the Marketing team to plan and execute campaigns together with restaurant partners.

• Be a senior presence and source of knowledge on the team, and help others level up through training and mentorship

• Actively monitor the competitive landscape and feedback loop to influence Wolt’s product improvements.

Qualifications

• +5 years experience in a client-facing, commercial role such as Account Management, Sales or Marketing positions.

• Commercial acumen with a consultative approach to client management: you understand the financial drivers of the industry and proactively identify opportunities that will ensure the growth of both your accounts while meeting the Wolt’s KPIs and financial targets.

• Data-driven: Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI, SQL knowledge).

• Sales oriented mindset with strong (verbal and written) communication skills and passion for leading strategic conversations in a dynamic and competitive landscape.

• Good time-management skills with a problem-solving attitude

• Excellent interpersonal skills with the ability to adapt the tone to suit the audience.

• High sense of ownership and proactivity

• Advanced Microsoft Excel / Google Sheets knowledge

• Fluent in German and excellent English skills.

It’s even a plus if you have…

• Knowledge or previous experience in the Restaurant, Food and Beverage, Hospitality or related industries

• Experience from working with a CRM system

• Experience with content creation, editing, or marketing

• Experience with Google Workspace

Additional Information

What we offer

• Cool office in Cologne

• Independent work in a dynamic, international team

• A fast-growing tech company with many career opportunities

• Attractive salary package

• Discount on Wolt orders

• Modern work equipment

• Various soft drinks, coffee, and fruits in the office

• Urban Sports Club membership subsidy

• Weekly all-hands meetings and regular team events

• Flexible working hours policy + 30 days of paid vacation