Scrum Master (m / w / d)

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Challenge Conventions

Create experiences that go beyond WOW.

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. You will be surrounded by the best in the world providing market-leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation packages, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Our Mission Statement

Provide technical leadership for Premier customers around the world to help ensure their IT environments are kept optimized and healthy. The focus is to do this in a proactive and consultative manner to avoid future issues. This includes guidance on best practices, risk assessments, migrations, and onsite, remote, and dedicated support services.

What we do best

Provide multiple services to our Enterprise customers to increase systems availability, resolve critical issues, and improve the health of our customers' environments. We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution following Microsoft best practices. When things do go wrong, we provide rapid onsite expertise to resolve critical situations.

We need individuals that:

• Have deep technical expertise in at least one technical specialty.
• Examine possible workarounds and escalations.
• Set an example of excellence as a Microsoft representative, enhancing our image and reputation through your credibility, preparation, commitment, and first-class delivery.
• Enjoy teamwork and contribute to their peer group and our customer account teams.
• Communicate at all levels from CIO to the technical staff on the ground.
• Support the existing Exchange on-prem infrastructure and potentially provide migration support (to the next on-prem version).
• Upskill the customer.

Must Have Skills

• Experience with Enterprise customers.
• 5+ years of project experience.
• Understanding of Exchange server & hybrid architecture 2016/19.
• Design & implement services of Exchange 2016/19.
• Experience with Exchange migrations, upgrades, and optimizations.
• Understanding of SMTP.
• Understanding of Active Directory architecture.