SAP Solution Manager (m/f/d)

As a leading international food wholesaler, we at METRO are specialized in catering to the needs of hotels, restaurants, caterers (HoReCa), independent merchants (Traders), and more. With approximately 15 million customers worldwide, our unique multichannel mix offers the flexibility of purchasing goods in-store or via our digitally connected Food Service Distribution (FSD) delivery. In addition, we are continuously expanding our international online marketplace, METRO MARKETS, to meet the needs of our professional customers. We furthermore take pride in our commitment to sustainability which is considered in all our actions and being listed in various sustainability indices and rankings for years is proof for our dedication (e.g. MSCI, CDP, Dow Jones Sustainability Index). With our business operations spanning 32 countries, over 90,000 employees worldwide and generating sales of around €30 billion in the fiscal year 2022/23, we are determined to continue our journey to growth.

At METRO, we have set ourselves ambitious goals with our “sCore” growth strategy which is closely accompanied by our Fundamentals. These shared values provide us with rules of conduct that are binding for everyone at METRO, in all countries and companies. Our commitment to wholesale is at the forefront of our mission, and we are constantly striving to improve. With our ONE METRO spirit, everyone stands together, bringing curiosity, determination, courage, drive, commitment, and trust. Find out more about METRO at careers.metroag.de.

Overview

A SAP Solution Manager Expert is a specialized IT professional responsible for managing and optimizing the SAP Solution Manager environment. This role involves ensuring the effective use of SAP Solution Manager to streamline operations, manage IT services, and support project and application lifecycle management.

Key Responsibilities

• Manage SAP Solution Manager: Oversee the configuration, customization, and daily management of the SAP Solution Manager 7.2 environment, including Focused Build, ChaRM, Solution Documentation, Test Suite, and IT Service Management.
• Troubleshooting and Support: Provide functional and technical support and troubleshoot issues within the SAP Solution Manager (and add-ons like CCM, BPCA, etc.) environment, ensuring its stability, security, and performance. Perform regular system health checks, upgrades, and enhancements of SolMan, patches, and troubleshooting.
• Training and Guidance: Offer training and guidance to other team members on the functionalities and best practices of SAP Solution Manager.
• Continuous Improvement: Continuously improve SAP processes and systems, staying updated with the latest technologies and enhancements in SAP Solution Manager.
• Governance: Control of SolMan ChaRM via alignment with stakeholders, such as other connected systems, AMS team, rollout managers, developers, testers, and key users.
• Technical Change Management: Communicate and collaborate on the change management objectives, expectations, and outcomes, support AMS Service manager for Release Management.

• Experience: 5+ years in IT/technology roles, minimum 3 years of proven track record working with SAP Solution Manager.
• SAP Expertise: Strong knowledge of SAP Solution Manager functionalities and best practices, such as ChaRM, ITSM, and Test Suite. Experience in SAP Basis is an advantage.
• Analytical Skills: Excellent analytical and problem-solving skills to effectively manage complex systems and issues.
• Communication Skills: Strong interpersonal and communication skills to collaborate with cross-functional teams and provide training and support.
• Languages: Excellent command of English (written and spoken).
• Living experience: Living experience in Europe and working experience in a European-based company.

To be part of a fast-growing international team that has significant scaling ambitions across multiple markets.

• Work-Life Balance: Trusted working hours, 30 days of vacation, and home office options.
• Further Training: A comprehensive further training offer over an own training team as well as an own annual training budget.
• Well-being: Health programs, a free fitness studio on our campus, and regular employee events.
• Comfort: Very good public transport connections and free parking spaces including charging facilities for e-mobility. A canteen with a varied selection of meals and discounts in our stores and at many partner companies.