Sales Operations Specialist (m/f/d)

This is a full-time position based in Germany or Poland. We are a digital-first organization and support mobile and flexible working.

ResearchGate is the professional network for scientists and researchers.

From rising sea levels to rising inequality, mass migration to mass extinction, the problems facing our world are immense. Still, we’re optimistic about the power of millions of scientists working in unity to overcome any challenge. We provide scientists with the help and support they need by connecting them to the world’s most active scientific community.

We've built a platform that gives the world's scientists the tools and services they need to connect, collaborate, and advance their research. Over 25 million members from 193 countries use ResearchGate to share, discover, and discuss research.

Objective of the Role

We are currently looking for a dynamic Sales Operations Specialist to join our Sales Strategy and Operations team to support and optimize the sales processes within our organization. This role requires demonstrated experience with major CRM platforms, preferably Salesforce. The ideal candidate will collaborate closely with the sales team and other stakeholders, providing insights and solutions that enhance efficiency and drive revenue growth.

Responsibilities:

• Salesforce Administration & Management:
  • Ensure the accuracy and integrity of sales data within Salesforce by regularly auditing and cleaning up data.
  • Customize Salesforce to meet the specific needs of the sales team, including creating custom objects, fields, workflows, validation rules, and reports.
• Process Optimization & Documentation:
  • Evaluate existing sales processes and identify opportunities for improvement and automation within Salesforce.
  • Collaborate with the sales team to implement new processes, monitor adoption, and refine them based on feedback and performance metrics.
• Sales Support & Enablement:
  • Provide ongoing support and training to sales team members on Salesforce and related tools, ensuring they are equipped to use the platform effectively.
  • Assist in the onboarding of new sales team members by providing training on Salesforce and company sales processes.
• Sales Forecasting & Planning:
  • Assist sales leadership in sales forecasting by analyzing historical data, market trends, and pipeline information within Salesforce.
  • Ensure that sales targets and forecasts are accurately reflected and updated in Salesforce.
• Cross-functional Collaboration:
  • Collaborate with finance to ensure accurate tracking of sales revenue, invoicing, commissions, and other financial metrics.
  • Work closely with legal to ensure that purchase orders and contracts are in line with our compliance obligations and sales strategies.
  • Partner with analytics and engineering to maintain Salesforce integrations with other platforms and tools, ensuring seamless data flow and process automation.
• Sales Analytics & Reporting:
  • Develop and maintain dashboards, reports, and key performance indicators (KPIs) to provide visibility into sales performance.
  • Present data-driven insights and recommendations to the sales leadership team to inform strategic decisions.

Requirements:

• Demonstrated experience with Salesforce.com, ideally Sales Cloud & Salesforce CPQ. Experience within a subscription-based business is preferred.
• Innovative mindset complemented by strong technical skills.
• Demonstrated experience of the sales operations role and domain.
• Exceptional attention to detail with strong problem-solving, research, and analytical capabilities. A natural curiosity to improve processes, leave a clean workspace, and develop intelligent solutions.
• Must be collaborative, agile, and able to work iteratively and independently.
• Capable of finding solutions in a complex, fast-paced environment. Must have excellent time management skills and the ability to multitask effectively.

Life at ResearchGate

You'll be working in an open and empowered company culture, with the chance to individually shape your professional development and growth. Enjoy being a part of an energetic team that’s passionate about changing science for the better. We’re a team of optimists from around the world and from many different backgrounds guided by our mission to connect the world of science and make research open to all.

Enjoy a flexible working environment that adapts to your life circumstances, a generous 30 full days of vacation for you to unwind and days focused for your professional development to further grow your career.

We support a remote work approach by enabling our team to work across borders (up to 120 days a year) by partnering with WorkFlex. Most of us work from the comfort of our homes, but our office located in the heart of Berlin is still open for you as an opportunity to change scenery and meet others. We occasionally come together for team summits, workshops, and in-person meetings, but fully embrace a remote-first approach to work.

ResearchGate is an equal opportunity employer

We encourage people from all backgrounds and life experiences to apply with us and help us change the world of science. We commit to impartial and inclusive hiring processes, and therefore ask you to please refrain from adding a picture and your age to your application form or CV.

Our hiring decisions are made based on your skills and qualifications, regardless of your age, gender, origin or race/ethnicity, nationality, sexual orientation, disability status, religion, or any other (perceived) personal characteristics. We are excited to receive your application.

ResearchGate Intro and Mission

ResearchGate is the largest professional network for scientists and researchers. We've built a platform that helps the world's scientists and researchers to connect, collaborate, and advance their research to drive progress towards a better world.

Over 25 million members from 193+ countries use ResearchGate to share, discover, and discuss research.