Sales Enquiry Specialist

Sales Enquiry Specialist

Customer Communications Centre, Marlow

Permanent

OTE: £26,000

Role overview

As a Sales Enquiry at Citygate Automotive, you will be at the forefront of our customer communication. This customer-focused role entails managing enquiries from our prospective clients over the phone and through our network of digital channels, providing them with comprehensive information about our products and services, and facilitating our sales process. An ideal candidate requires exceptional communication skills, a customer-centric approach, and an extensive knowledge of our brands and offerings

Diversity and Inclusion

At Citygate Automotive, we are committed to being the best at everything. Striving to be the best at everything includes being the best employer and fostering the best working environments which we cannot do without a diverse team that feels and know they are valued. We know that diverse perspectives drive growth, innovation and overall performance, and we actively promote this across all aspects of our business. Our commitment to equality extends to every aspect of our operations, ensuring that everyone has equal opportunities to thrive and succeed. Driving equality, diversity, inclusion and belonging across Citygate is a continued key focus for 2024

Key responsibilities

Your key responsibilities as a Sales Enquiry Specialist will be:

• Respond to sales enquiries – Promptly and professionally handle all customer inquiries, both over the phone and online, answering their queries and giving them comprehensive information about our vehicles and services.
• Customer engagement – Build a rapport and establish a relationship with your clients, understand their needs and preferences, and ensure you tailor your responses effectively to secure customer satisfaction.
• Lead Qualification – Identify and qualify leads by gathering pertinent data, determining their purchasing intent, and evaluating their potential as a future Citygate client.
• Sales Support – Collaborate closely with the sales team to schedule test drives, provide additional information as needed, and assist in converting enquiries into sales opportunities.
• Exceptional Customer Care – In line with our company values, ensure you provide the highest level of customer care and work individually, as well as collaboratively as a team to provide customers with a first-class experience.
• Accurate Documentation – Record and maintain customer details accurately on our system, making necessary amendments as required and obliging to our GDPR rules.
• Email Management – Handle all customer queries promptly and ensure all emails are responded to and actioned in accordance with the given timeframes.
• Ad-Hoc Tasks – Assist and complete admin duties to a high standard to help meet business needs.

What’s in it for you?

With our benefits there is something good for everyone. We’re a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That’s why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone
• Internal career progression opportunities across our various brands and locations
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

About You

As a Sales Enquiry Specialist, you will ideally have the following skills and attributes:

• Excellent communication skills and a good telephone manner.
• Great computer skills and the ability to multi-task.
• High levels of commitment to providing the best customer care.
• A positive and friendly attitude in the work environment.
• An exceptional work ethic.

Why Citygate

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person