Sales Development Manager

Sales Development Manager, South Germany

Field Base - Full Time (Based in Munich)

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this success and help drive our limitless ambitions.

About The Role

The Sales Development Manager role is responsible for supporting an Area of specific focus stores, to deliver leading retail sales and growth whilst supporting, and being supported and developed by the Field Sales Manager of that area. Working within the regional sales team, this is a great successor role to a larger defined trading landscape for the brand. The Sales Development Manager will be instrumental in driving retail sales, execution of events/activations, supporting FTM in doing team trainings online and on-site as well as ensuring that we provide consistent magical customer experience across their group of focus stores.

The Sales Development Manager will demonstrate inspirational store team leadership, as well as strong soft skills assets (i.e., communication, problem-solving, adaptability, emotional intelligence). The ideal candidate will consistently be striving for excellence, delivering against profit objectives, and championing the Charlotte Tilbury Beauty culture. They will strive to exceed all Key Performance Indicators, including, but not limited to, traffic footfall, average transaction value, customer experience, data capture, social advocacy and eNPS scores.

As a Sales Development Manager you will:

Commercial Leadership of the Area

• Support Field Sales Manager in driving total retail sales across defined focus Area, delivering sales performance, and driving ongoing KPI improvement (covering new customer acquisition, ATV, and return booking)
• Generate store level forecasts & targets and performance initiatives including recommendations on incentives to motivate and inspire in their stores

High Performance Working; Store Leaders

• Lead and manage the team of Business Managers of defined area, ensuring each manager has clear objectives bi-annually for the delivery of their store strategy and sales plan
• Build open and honest relationship(s) with respective retailers in their Area establishing credibility and relationship currency.
• Drive recruitment across stores and wider region/area(s)(Including but not limited to any new stores)
• Lead initiatives and actively encourage action plans through Business Managers to address engagement needs identified from Peakon, building a culture of inclusion and motivation within the Area

• Identify and capitalise on opportunities to drive brand awareness, performance, and market share across your Area
• Work closely with store management and FTM to drive social content, unlock event opportunities, brand collaborations off and online as well as to accelerate skincare’s market takeover.
• Ensure flawless visual merchandising and grooming standards are adhered to on a daily basis
• Work closely with Retail Operations and other support functions to ensure communication with the retail team is effective and timely & solutions are always found.
• Influence and roll out ground-breaking eventing strategies for your Area
• ‘Always on’ theatre on the shop floor - driving brand dial up and sharing Charlotte’s Magic through services, events, activations and animations.

Education responsibilities

• Identify training & development needs and work with the Training Team to identify and administer a master plan based on training needs across their stores.
• Support FTM in doing online and on-site trainings for Charlotte Tilbury’s as well as Cast Teams.

Effective Cost Optimisation

• Responsible for retail staffing costs for defined area and recommending FTE levels across stores to Field Sales manager
• Responsible for in-store payroll budget for stores, to ensure alignment to cost budget
• Timely review and approval of commission submissions
• Ensure T&E expenditure is in line with forecast

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• 29 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Generous product discount & gifting
• Other fabulous benefits such as life insurance and pension contribution

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!