Retail Training Manager

• Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times
• Ensure the day-to-day management, training, coaching, and motivation of the boutique team
• Monitor individual objectives, evaluate individual performance, and support personal and talent development under the supervision of the Boutique Manager
• Ensure proper knowledge and respect by all members of the team of the processes and Maison’s procedures at all stages of the sales ceremony
• Be responsible for the integration of newcomers
• Follow up on training and sales coaching with the direct report
• Evaluate, set, and monitor the performance and objectives for the direct report
• Supervise and be responsible for the back office and administration of the boutique
• Oversee boutique expenses and ensure the timely execution and delivery of all boutique reports
• Implement and monitor all brand and boutique policies, procedures, and guidelines
• Respect all group, Maison, and boutique policies, procedures, and guidelines
• Participate in the setup and breakdown of the boutique
• Assist the Boutique Manager in making a diagnosis based on solid performance analysis, review of competencies, and environment to define action plans to achieve brand and boutique targets
• Lead the implementation and monitoring of boutique action plans
• Assist the Boutique Manager in optimizing boutique quantitative and qualitative performance, notably through the breakdown of all boutique targets into monthly, daily, and individual targets
• Be responsible for store turnover and achieving sales objectives
• Ensure the development and strengthening of relationships with existing clients by encouraging appropriate actions and sales follow-up by the team
• Assist the Boutique Manager in monitoring boutique KPIs
• Act as an Ambassador of the Maison and support the Boutique Manager in enlarging the boutique clients’ portfolio, growing loyalty, and building direct contacts with new clientele as well as VIPs
• Master a strong knowledge of the boutique clientele and assess local market opportunities, assisting the Boutique Manager in developing a proactive and effective client development strategy, implementing and monitoring relevant CRM programs and actions and their ROI
• Actively contribute to the organization and coordination of client treatments and boutique events
• Follow up on the quality of client data registration
• Ensure that teams consistently provide an exceptional client experience (client gifting) and maintain the highest degree of courtesy and professionalism
• Ensure staff appearance: uniforms, personal presentation, language, and attitude with clients
• Act as a key contact in the boutique for transversal and digital projects
• Monitor the boutique welcoming and flow fluidity (waiting time, space organization, clients’ journeys) and co-lead the Continuous Improvement process
• Contribute to growing and enriching the in-boutique service offer, ensuring highly professional and unique client treatment and experience excellence: boutique identity, in-store experiences, VM, and services
• Carefully monitor the Client Experience Barometer boutique performance and elaborate and implement related action plans

What you will bring along:

• 5-7 years of experience in selling luxury items, ideally in the jewellery and/or watch industry, plus relevant management experience
• Excellent communication skills in German and English
• Strong leadership skills and a keen sense for our customers
• Excellent analytical, organisational, and interpersonal communication skills
• Resilient team player with a confident, open, and appropriate demeanour
• Exact and precise working methods and ideally knowledge of SAP or a similar merchandise management program