Retail Project and Operations Specialist (m/w/d)

KEY RESPONSIBILITIES

A. RETAIL CUSTOMER SERVICE

1. Analyze together with the CRM Team the Customer Service Barometer.
2. Review existing CS processes and create a consistent global Retail Customer Service Experience.
3. Identify further opportunities and propose initiatives to strengthen the global Retail Customer Service Experience through implementing customer service reporting and KPIs.
4. Support the Digital and Business Transformation teams with the roll-out of Pre-Approval Services and/or Online Customer Services (eCS such as “estimate your service”...) worldwide.
5. Identify Customer Training opportunities and collaborate with the Akademie Team to develop Customer Service Training Modules.

B. GLOBAL RETAIL PROJECTS

1. Facilitate the implementation of global Retail tools (CRM aiming to optimize retail operations, client journeys, and customer insights).
2. Participate in global project rollouts, collect business needs and communicate them to the key project stakeholders.
3. Initiate a training/change management program for worldwide retail teams.

C. CLIENT EVENTS

1. Participate in customer journey planning & delivery for international client events.
2. Provide commercial support during international client events.

The above list of responsibilities is not exhaustive, and the successful applicant may be requested to support as needed according to skills and expertise.

PROFILE:

1. 5+ years of experience in Retail Project Management & Operations, ideally in the luxury sector.
2. Experience working in corporate environments and being part of local project teams.
3. Proactive team player with strong communication and relationship-building skills.
4. Excellent command of English and ideally German; any other languages would be a plus.
5. Willing to travel up to 30% of working time.

WE OFFER:

1. Performance-related, attractive remuneration with 13th salary and participation in the bonus program.
2. A high degree of personal responsibility and the opportunity to implement your own ideas.
3. A modern working environment in the heart of Berlin.
4. Flexible working hours and the option to work from home.
5. Subsidy for the job ticket.
6. Employer-subsidized pension model.
7. Annual employee appraisals and individual personnel development.
8. Health-preserving measures and occupational medical care.
9. Subsidy for childcare cost.
10. Free use of digital further education offers in LinkedIn Learning and Speex.
11. Extensive corporate benefits offers.

Become a part of our success story, leaving your own mark. Enrich a team that is carrying the work of Ferdinand Adolph Lange into the future with passion and team spirit, true to the motto “never stand still.” Are you interested in this new and interesting challenge? Then contact us personally or get to know us on our homepage.