Retail Account Manager

We are seeking an experienced, analytical and strategically minded sales professional to take on the role of Retail Account Manager. You will be focused on developing and growing your portfolio base and commercial relationships with our trade partners in your set region. You will possess exceptional sales and customer service skills and have the commercial acumen to drive significant growth across all areas including TTV, margin and room nights. Working alongside our Strategic Account Managers, Sales Executives and other internal stakeholders to deliver on your targets and also have a good working knowledge of the industry and eye towards acquisition also.

Responsibilities & Duties:

• Ability to analyze client productivity to find new opportunities to grow TTV, OM and revenue to exceed targets set.
• Drive client acquisition activities.
• Develop relationships with key travel agent partners.
• Work with the wider sales & other internal teams to align strategy for the sales area.
• Negotiate, implement and track the performance of key commercial agreements.
• Represent the company at client conferences, trade shows and other industry-related events.
• Participate in all strategy planning, reporting and customer relationship planning necessary.
• Act as a link between our internal and external customers.
• Conduct on-site sales calls with your portfolio of travel agent partners, some may require overnight stays where needed.
• Maintain and grow commercial relationships with the customers assigned, while achieving targets.
• Maintain regular interactions with clients to set up and develop strong commercial relationships as well as to act on business opportunities.
• Be the main contact point for the clients assigned in their interaction with Hotelbeds.
• Constant analysis of the performance & evolution of the assigned clients to increase HB’s sales as well as prevent any churn.
• Generate new business opportunities via connecting new products or destinations, opening new markets, finding business gaps, promoting HB’s key business lines, etc.
• Growth in terms of sales and profitability through proactive management of an assigned portfolio of accounts.
• Focus on growth and development of existing clients.
• Identification and assessment of clients’ critical needs.
• Master distribution rules to ensure clients correct and maximized product distribution.

Skills:

• Accredited experience in Sales Business. Degree nice to have.
• Computer skills, particularly Excel, Word and PowerPoint.
• Strong communicator at all levels.
• Good presentation skills, both presentation creation and delivery. Comfortable talking to groups of people.
• Commercially astute.
• Analytical skills.
• Nice to have: Tableau, Salesloft and Salesforce knowledge. Contacts within the retail travel industry, A knowledge of API and technical understanding.
• Ability to multi-task.
• Understanding of profitability.

Experience:

• Minimum of 3-5 years sales experience in the travel industry – preferably retail.
• Experience in managing multiple projects for clients.
• Min 2 years experience working to budgets and targets.
• Previous experience in driving profitability would be advantageous.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Travel Arrangements