Restaurant Account Manager (m/f/x)

Company Description

About Wolt

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them.

Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 31 countries today, 27 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, We’re About Getting Things Done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

Role Background

Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolts success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.

As an Account Management team member, you will master the core functions of Account Management, including developing strong relationships with our merchants, answering partners' queries, and identifying new opportunities among existing restaurant partners. You will interact with merchants, and look after them, making sure their experience is seamless and they are set up for success!

You’re excited about this opportunity because you will…

• Take care of your own restaurant portfolio.
  • Be responsible for the overall restaurant relationship post-onboarding, which includes:
  • Strong analysis of portfolio performance and frequent quality & satisfaction checks.
  • Contact restaurant partners via phone.
  • Provide analytical after-sales support to improve our merchants' performance.
  • Build strong client relationships, through regular communication.
  • Report on the status of accounts.
  • Promote new services and marketing campaigns to existing partners.
• Act as a key communicator between our operations and restaurant partners.
• Work closely together with the marketing team to plan and execute campaigns together with restaurant partners.
• Analyze the local market on an ongoing basis.
• Actively monitor what our competitors are doing and report back.

What we offer

• Cool office in Berlin
• Independent work in a dynamic, international team
• A fast-growing tech company with many career opportunities
• Attractive salary package
• Discount on Wolt orders
• Modern work equipment
• Various soft drinks, coffee, and fruits in the office
• Urban Sports Club membership subsidy
• Weekly all-hands meetings and regular team events
• Flexible working hours policy + 30 days of paid vacation

Qualifications

Our humble expectations

• Fluent in German and good English skills.
• 2+ years experience in Account Management, Sales, Customer Support or Marketing positions
• Understanding of sales principles and ability to deliver excellent partner experience
• Strong (verbal and written) communication skills with an ability to build relationships
• Good time-management skills with a problem-solving attitude
• Excellent interpersonal skills with the ability to adapt the tone to suit the audience
• High sense of ownership and proactivity
• Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI) or data-driven decision-making
• Advanced Microsoft Excel / Google Sheets knowledge

It’s even a plus if you have…

• Knowledge or previous experience in the Restaurant, Food and Beverage, Hospitality or related industries
• Experience from working with a CRM system
• Experience with content creation, editing, or marketing
• Experience with Google Workspace