Report Owner: Analytical Consumer Experience (m/f/d)

Are you passionate about consumer experience of automotive technologies?

Do you have strong practical skills in vehicle-based testing of user experience, and an understanding of the nuanced considerations that our customers need to balance?

The automotive industry is undergoing a huge transformation, and our purpose is to deliver confidence to our clients. Your commitment to continuous improvement, combined with a drive and dedication to deliver high quality products to our clients is essential.

A DAY IN THE LIFE

In the role of Product Owner- Consumer Experience (CX) Evaluation you will lead the process of report creation and the continuous improvement of testing/evaluation methodologies. You will take the lead in testing and report writing on our Automotive User Experience Evaluations, editions of Consumer Experience Best Practice reports, and champion CX as a subject matter across all our reports.

Your responsibilities will include:

• End to end Project management of CX reports including testing and evaluations.
• Leading in-vehicle evaluations of vehicle user experience.
• Applying expertise in analysis and report writing, collaborating with a range of SBD experts to generate actionable insights.
• Developing broad industry and topic awareness and applying methodologies to deliver valuable insights that our clients can action.
• Developing product group improvements through listening to client feedback.

This role is working in the Analytical Reports team reporting to the Analytical Reports Manager.

ABOUT YOU

For success in this role, you should demonstrate the following skills and competencies:

• A passion for objectively understanding a consumer’s journey in interacting with technology.
• Significant experience relating to Human Factors, HMI, User Experience and/or Consumer Experience. This may be within the Automotive Industry or within parallel industries such as Consumer Electronics.
• Previous experience of writing analysis that gives insight into a complex topic where the reader will be balancing nuanced decisions.
• Experience of following physical (e.g. in-vehicle) or simulated user level testing methodologies which include qualitative analysis.
• Ability to quickly assimilate fundamentals of new technology topics so that delivery skills can be applied to new products – e.g. comfortable with jumping between connected, electrified and ADAS domains.
• Logical & visual thinker: Able to create slides that convey complex messages.
• High standard of written and verbal communication in English.
• Team focused approach.

WHY SBD AUTOMOTIVE

SBD Automotive has been established for over 25 years. We are a global automotive research and consulting organization employing talented individuals in six regions with a worldwide customer base. We support our customers to develop smart, safe and sustainable mobility, while delivering confidence through clarity, insight and vision to support better and informed decisions on the fast-changing mobility market.

• Join us in an entrepreneurial environment and help to shape the future relationship between people and cars.
• SBD has teams in six locations: China, Germany, India, Japan, UK, and USA. Be a part of a global outward mix of people and growth opportunities.
• There is no limit on where a career at SBD can take you, including opportunities to travel and work around the globe.
• Our values mean that we care about our people, our clients and our personal growth and development.
• Benefits may include Pension, Health Care, (depending on location); and opportunities for Equity Sharing.
• Employee and client satisfaction is at the forefront of everything we do.

Interested? Please apply with your CV and Cover letter.

SBD Automotive is an Equal Opportunities employer.

SBD uses preferred agencies for recruitment, so please no agency applications.