Regional Service Manager (f/m/d)

Danaher Corporation Regional Service Manager (f/m/d) in Krefeld, Germany

Regional Service Manager Germany Central (f/m/d)

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Regional Service Manager (f/m/d) will oversee and inspire a workforce with direct service teams in Central Germany. The individual will be responsible for leading a team of Customer Service Engineers, Application Specialists, and IT Specialists. The Regional Service Manager will supervise service, repair, and/or installation of products or IT solutions at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines the most cost-effective solution. S/he will escalate complex issues to a greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory. S/he will drive results through exceptional leadership skills, consistently championing and supporting a culture of continuous improvement, with an eye on reaching optimum performance on an individual and team basis. The successful person in this position will also enjoy a substantial opportunity for career development and growth within the parent company.

This position is part of the Field Technical Service Organization and will be a field-based role. If you thrive in a challenging leadership role and want to work to build a world-class Service Organization—read on.

In this role, you will be responsible for:

1. Leading, managing, motivating, and developing subordinate employees
2. Maintaining, optimizing, and improving service KPIs in the central service region
3. Implementation of device installations
4. Collaboration in the implementation of more complex large-scale automation projects
5. Ensuring a high level of customer satisfaction in the region
6. Close cooperation with cross-functional teams (Sales/Workflow IT)
7. Collaboration in the realization of service projects (national/international)
8. Interface with local and regional support function teams including sales, marketing, logistics and distribution, human resources, IT, and finance.

Talent Management:

1. Build and develop a high-performance team (incl. effective change management)
2. Oversee the development of direct reports with an active succession plan in place.

Leadership:

1. Embrace the Danaher core values, ensuring all associates are actively engaged in achieving the company growth objectives.
2. Provide leadership in measuring and improving results through a metrics-driven, continuous improvement culture.
3. Drive existing team to accept nothing less than a results-oriented focus.
4. Ensure that all parts of the Germany/Central service organization continually strive to increase customer satisfaction.
5. Continuously drive Voice of the Customer (VOC) back into all parts of the business to ensure customers’ interests are prominently positioned.

Commercial and Market-facing:

1. Advocate for the customer for product quality and providing excellent customer solutions.
2. Build brand awareness and preference for Beckman Coulter Diagnostics products.
3. Ensure strong understanding of the marketplace dynamics including competitive and customer trends.
4. Represent the organization in customer negotiations, trade shows, seminars, conferences, and other official occasions.

The essential requirements of the job include:

1. Technical vocational training or technical college education and many years of professional experience
2. Experience in employee management and excellent team player
3. Good technical knowledge
4. High level of customer orientation and strong service mentality as well as persuasiveness and motivation
5. Substantial experience within a complex service organization in a high technology and medical product/service sector.
6. Language skills: German and English
7. Travel: 70%

You may not check every requirement, or your experience may look a little different from what we outlined, but if you think you can bring value to Beckman Coulter, we encourage you to apply!

At Beckman Coulter Diagnostics, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.