Regional Service Manager Germany Central (f/m/d)
Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates.
The Regional Service Manager (f/m/d) will oversee and inspire a workforce with direct service teams in Central Germany. The individual will be responsible for leading a team of Customer Service Engineers, Application Specialists, and IT Specialists. The Regional Service Manager will supervise service, repair, and/or installation of products or IT solutions at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines the most cost-effective solution. S/he will escalate complex issues to a greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory. S/he will drive results through exceptional leadership skills, consistently championing and supporting a culture of continuous improvement, with an eye on reaching optimum performance on an individual and team basis.
This position is part of the Field Technical Service Organization and will be a field-based role. If you thrive in a challenging leadership role and want to work to build a world-class Service Organization—read on.
In this role, you will have the opportunity to be responsible for:
Talent Management:
Leadership:
Commercial and Market-facing:
The essential requirements of the job include:
You may not check every requirement, or your experience may look a little different from what we outlined, but if you think you can bring value to Beckman Coulter, we encourage you to apply!
At Beckman Coulter Diagnostics, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve.