Regional Service Manager (f/m/d)

Regional Service Manager Germany Central (f/m/d)

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates.

The Regional Service Manager (f/m/d) will oversee and inspire a workforce with direct service teams in Central Germany. The individual will be responsible for leading a team of Customer Service Engineers, Application Specialists, and IT Specialists. The Regional Service Manager will supervise service, repair and/or installation of products or IT solutions at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines the most cost-effective solution. S/he will escalate complex issues to a greater level of technical support or quality reporting system. The successful person in this position will also enjoy a substantial opportunity for career development and growth within the parent company.

This position is part of the Field Technical Service Organization and will be a field-based role. If you thrive in a challenging leadership role and want to work to build a world-class Service Organization—read on.

In this role, you will have the opportunity to be responsible for:

• Leading, managing, motivating and developing subordinate employees
• Maintaining, optimizing and improving service KPIs in the central service region
• Implementation of device installations
• Collaboration in the implementation of more complex large-scale automation projects
• Ensuring a high level of customer satisfaction in the region
• Close cooperation with cross-functional teams (Sales/Workflow IT)
• Collaboration in the realization of service projects (national/international)
• Interface with local and regional support function teams including sales, marketing, logistics and distribution, human resources, IT, and finance.

Talent Management:

• Build and develop a high-performance team (incl. effective change management)
• Oversee the development of direct reports with an active succession plan in place.

Leadership:

• Embrace the Danaher core values, and ensure all associates are actively engaged in the achievement of the company growth objectives.
• Provide leadership in measuring and improving results through a metrics-driven, continuous improvement culture.
• Drive existing team to accept nothing less than a results-oriented focus.
• Provide leadership for each country to ensure they achieve established targets and are accountable for key performance objectives in terms of sales, market share, and profitability.
• Ensure that all parts of the Germany/Central service organization continually strive to increase customer satisfaction.
• Continuously drive Voice of the Customer (VOC) back into all parts of the business to ensure customers’ interests are prominently positioned.

Commercial and Market-facing:

• Advocate for the customer for product quality and for providing excellent customer solutions.
• Build brand awareness and preference for Beckman Coulter Diagnostics products.
• Ensure strong understanding of the marketplace dynamics including competitive and customer trends.
• Represent the organization in customer negotiations, trade shows, seminars, conferences, and other official occasions.

The essential requirements of the job include:

• Technical vocational training or technical college education and many years of professional experience
• Experience in employee management and excellent team player
• Good technical knowledge
• High level of customer orientation and strong service mentality as well as persuasiveness and motivation
• Substantial experience within a complex service organization in a high technology and medical product/service sector.
• Language skills: German and English
• Travel: 70%

You may not check every requirement, or your experience may look a little different from what we outlined, but if you think you can bring value to Beckman Coulter, we encourage you to apply!

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.