Regional Manager Asset Management

Job Responsibilities

· Strong Onsite/offshore communication management and coordination skills, ability to conduct quarterly/semi-annual reviews by self.

· Adherent to the Incident management process, guiding team in problem analysis, communication management, crisis management, and emergency fixes etc.

· Conducting Team Action Meetings, Weekly team meetings and review deliverables.

· Strong Understanding of Service Deliverable SLAs and ability to recommend any changes to the customer or abilities to drive the team on achieving the same.

· SLA Measurement, Reporting & Adherence - 5 Nines.

· Strong Capabilities on Handling deliverables responsibility.

· Vision & Goal Setting abilities with Orientation on details to achieving the same.

· Mentoring Team as per project needs on Technical tools, Operational Processes & Procedures.

· Identifying improvement areas & implementing measures to maximize customer satisfaction levels.

· Defining new process and procedure for operations.

· Periodic evolution of SLA metrics and Audits.

· Budgeting & P&L Experience – Managing Capex & Opex.

· Strong Process knowledge ITIL V-3, along with experience in certification of IT & Security certifications like ISO 20 / 27 K Certifications etc.

· 3rd Party Vendor Management & Contract Negotiation Skills & Experience.

· Ensure and develop relationship with customers, stakeholders with high satisfaction level.

· Liaison between business leaders and senior management to drive program/projects budget at strategic level.

· Review project portfolio and contents periodically and assess for linkage, support, and contribution to major goals and strategies.

· Working with the client and operations teams to identify and manage service improvement activities.

· Removing all obstacles to customer satisfaction and/or financial performance.

Skills Required

Skills and Abilities

· The EUC manager profile will be a senior profile will need to manage end-to-end deskside infrastructure service delivery.

· Ability to interact with CIO / Infrastructure director.

· Understanding of ITIL framework.

· Preferably 12+ years of Industry experience with managing a team of over 100 resources.

· 10+ years of Experience with Asset Management, Desktop Deployment, VDI, Windows/PC Refresh and Scheduling.

· Overall understanding with a minimum of 10+ years of hands-on experience in managing & delivering complex Deskside Infrastructure for a large enterprise.

· Strong Leadership, People & Customer relationship skills and drive to push things within and outside the system.

Education / Expertise

· BS degree in Computer Science, Engineering or Information Technology or equivalent.

· Minimum of 5 years of experience in a manager role supporting End Users / Customer.

· Demonstrated success with unit-based application planning and development, project management and policy development.

· Excellent analytical, planning, project management, problem-solving, negotiation and organizational skills.

· Excellent knowledge of product life cycle, tools, processes and operations planning.

· Excellent customer service capabilities and attitude.

· Must be able to travel as needed, sometimes as much as 25%.