Recall and Field Action Specialist

INEOS Automotive – Built For More

Story so far

Since we started our journey to build a utilitarian 4X4, we’ve come a long way. We’ve established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We’ve partnered with some of the biggest names in the automotive industry. We’ve made our way from vision to prototype. We’ve secured a world-class production facility and delivery team. We’ve delivered customer Grenadiers to customers all around the world. We’re building our double cab pick up, the Quartermaster. We’ve started work on our Chassis Cab. And we’re planning future BEV and Hydrogen models

People and Culture

Easy never changed anything. Not in manufacturing, science, engineering or energy – and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without Grit, Rigour and Humour. Our Automotive team consist of around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary.

The role: The Recall and Field Action Specialist will be responsible to manage the customer relevant issues in case of non-conformity of safety, emissions and compliance requirements of the products and/or services from Ineos Automotive when the cars have already left the production plant.  Not meeting the internal and external requirements regarding safety and/or compliance will initiate a cross-functional investigation and the job holder will manage the process to come to a decision ifs and what kind of measures are needed and how they can be facilitated.

Accountabilities of the job(but not limited):

• Evaluate relevant KPIs regarding non-conformity of safety, emissions and compliance
• Define, implement, monitor and maintain a risk assessment method and process considering important criteria (e.g. product safety, health, environment, customer satisfaction) with business partners for a preventive risk management.
• Organize the facilitation of the decided measures plus cross-functional meetings to assess the potential non-conformity
• Create adaquate measures in collaboration with the responsible departments (Engineering, Manufacturing, After-Sales, Commercial, Quality, Legal) by consideration of customers and Ineos interests
• Coordinate measures with Legal department and external authorities
• Manage and ensure the lessons learned process and feedback loops to business partners
• Reporting of escalated issues, provide expert assessment to (upper) management of critical aspects regarding safety relevant issues

Special Features

• Close internal collaboration within Quality
• Close collaboration Operations, Engineering, Logistics, Supplier Quality, After Sales, Legal…
• Close collaboration with external authorities (experience with US authorities would be an advantage) and external service providers

Qualifications, Knowledge and Skills

• Technical degree in engineering or similar studies
• Experience in Quality Management or After Sales and in Automotive Industry
• 3-5 years professional experience in the field of automotive recalls and collaboration with external authorities
• Ability to identify and understand complex technical contexts
• Cost awareness
• Ability to achieve good results under time pressure
• High empathy and very good communication skill, motivation skill and enthusiastic capacity – ability to adapt to diverse people and situations
• High organizational skills, result orientation and analytical thinking
• Assertiveness, diplomacy, moderation skills