Product Manager (m/f/d) - Payments and Billing

Job Description

ABOUT US
At ToolTime we rethink the craftsmen business by empowering craftsmen to run their business completely digitally and to connect with the entire industry in one central operating system. Founded in 2019, we built up a team of +100 highly talented people. We have raised +€55 million in capital from strategic investors and see our solid financial situation as a key differentiator in the current market environment.

As Product Manager (m/f/d) in the payments and billing domain at ToolTime you'll spearhead the development of a product with the potential to reshape the future of tradespeople businesses. Joining our dynamic and fast-paced product team, you'll drive every stage of the product development process, from discovery to release.

Your Tasks

• Drive the development and execution of our product strategy, reporting directly to the Head of Product Management and collaborating closely with the CPO to align on key initiatives and priorities.
• Define a visionary strategy and roadmap for our billing and payments domain, aligned with our organizational and business goals.
• Work closely with cross-functional peers in a dedicated product squad to craft innovative solutions that continually enhance customer value and satisfaction.
• You will be the payments and billing expert for your squad as well as for the whole company to answer product-related questions on current and upcoming features.
• Drive user research initiatives to gain insights into feature complexity and feasibility risks, ensuring we're always moving forward with informed decisions.
• Identify and overcome bottlenecks to optimize speed and value delivery, all while balancing the needs of internal stakeholders.
• Monitor, analyze, and communicate key performance indicators (KPIs) and product development progress to key stakeholders.
• Cultivate strong relationships and open communication channels to ensure alignment, successful product delivery, and customer satisfaction.

Your Profile

• 2+ years of product management experience in a fast-paced, data-driven environment, ideally in a B2B/SaaS startup.
• Proven success in building innovative billing and payment solutions that drive customer satisfaction and differentiate us from competitors.
• Strong ability to use data-driven insights and emerging payment technologies to create user-centered billing processes that boost retention and revenue.
• Skilled at setting and achieving ambitious goals in collaboration with the team, while independently driving initiatives that align with company objectives.
• Exceptional prioritization and continuous improvement mindset.
• Strong interpersonal and team leadership skills with a passion for delivering high-quality product features.
• Excellent communication and stakeholder management skills.
• Fluent in English; German proficiency is a plus.

Our Promise

• No waterfall - our entire product process is driven by customer insights, research, and product metrics.
• An environment that enables creativity where everyone has a direct impact on our product.
• A culture that is based on our core values Curiosity, Positivity, and Best Together.
• We are a strong team and value our colleagues as individuals.
• We practice honest feedback and knowledge sharing in our day-to-day business.
• A yearly learning and development budget and time to use it.
• Benefits - create your own benefit package from more than 35 partners such as Urban Sports Club, Blinkist, 7Mind, Ikea, and many more!
• Company benefits like 30 days vacation, fresh fruits, regular team events, ergonomic workstation, and many more.
• A well-funded business with an extremely solid financial setup, which we see as a key strength in the current funding environment.
• Flexibility to embrace a hybrid work model, enjoying the best of both worlds: the collaborative atmosphere of our modern office space coupled with the convenience of remote work options.
• Located in the heart of Friedrichshain, surrounded by bars, cafes, restaurants.