Performance Analyst

Performance Analyst

Job Purpose

The Performance Analyst plays a pivotal role in analysing and optimizing business performance across their respective market. This role involves deep data analysis, identifying barriers to revenue and profit growth, and collaborating with various teams to implement effective solutions. The Performance Analyst will work closely with country managers and franchise partners to ensure tailored strategies that drive continuous improvement and operational excellence.

Key Responsibilities

• Collaboration: Building strong relationships with Country Managers to gain deep insights into their operations, local markets (including competitor landscape), & customers.
• Analysis: Identifying areas of strength and weakness within their business units through detailed performance analysis using the IWG analytical toolkit and reporting suites.
• Problem-Solving: Collaborating with centralised teams (e.g. marketing, finance, pricing, recruitment) to develop tailored solutions for the identified issues.
• Implementation: Assisting in the implementation of these solutions to ensure they are effectively addressing the problems.
• Continuous Improvement: Monitoring the outcomes and making necessary adjustments to strategies and processes to drive continuous improvement.

Team Dynamics

The Performance Analyst role is part of a Global Performance Management Team, split into regional teams, each headed up by a Team Lead, dedicated to driving revenue growth and optimising EBITDA margin. The team collaborates closely to share best practices and insights, enhancing the revenue and margin performance across various markets. As an independent entity, the team provides objective and actionable insights during regular business reviews, supporting country, regional, and functional teams. Reporting to the Chief Strategy Officer, the Performance Management Team is responsible for monitoring performance against targets. The Chief Strategy Officer, along with the Performance Management Team, conducts quarterly deep dives with country managers, regional CEOs, and sales and operations functions to ensure continuous improvement and strategic alignment.

Personal Abilities:

• Commercial Acumen – Strong understanding of business operations and the ability to make sound decisions that positively impact financial performance and drive business growth.
• Accurate – Ability to perform work accurately and thoroughly.
• Communication – Ability to communicate effectively with others using the spoken and written word.
• Problem solving – Ability to find a solution for or to deal proactively with work-related problems.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.
• Agile – Ability to deal with shifting priorities and issues inherent in a young company.
• Passionate – A desire and passion to beat the competition and win.
• Pragmatic – Ability to be hands-on as well as strategic and be a trouble-shooter when the business need deems it appropriate to do so.

About the Company

IWG has been at the forefront of flexible working for more than 30 years. With over 3,500 locations around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it possible for businesses of all sizes to make the transition to hybrid working, empowering employees to work wherever and whenever is most convenient. We help more than 8 million people and their businesses to work more productively, supported by a choice of professional, inspiring and collaborative workspaces, communities and services. As the world’s leading provider of hybrid work solutions, with four times the number of locations compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and counts businesses including Amazon, Netflix, EY and Uber amongst its customers.

Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and lower their carbon emissions. The flexible workspace is expected to grow by 600% by 2023, when 30% of all office space will be hybrid. We are growing our network faster than ever to keep up with demand from customers as we work towards our goal of reaching 30,000 centres.

Carbon Neutral Workplaces

IWG’s purpose of helping everyone have a great day at work, while protecting people and the planet is at the heart of everything we do. We are proud to supply all of our customers worldwide with carbon neutral workplaces, and we have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040.

Leading Employer Award

IWG is proud to be the recipient of a Leading Employer Award in both 2022 and 2023. Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture and values to life, every single day.

Join us at IWG Careers