Payroll Support Specialist with German

A leading BPO company is seeking a German-speaking Payroll Support Specialist to join their team in Essen, Germany. If you have strong problem-solving skills, customer service experience, and a passion for payroll support, this is your opportunity to work in a dynamic and multicultural environment!

Employment Type: Contract

Responsibilities:

1. Payroll Support & Issue Resolution:
   • Manage employee inquiries related to payroll and compensation.
   • Handle first-level support tickets and respond to questions via email, phone, and in-person.
   • Escalate complex issues to senior support when required.
2. Communication & Employee Assistance:
   • Provide clear and prompt responses to employees to prevent misunderstandings.
   • Take ownership of escalations and ensure a positive work environment.
   • Assist in streamlining payroll support processes.

What You Bring:

1. Language Skills: Fluent German (C1) and English (B2+).
2. Problem-Solving Mindset: Strong negotiation abilities with a customer-first approach.
3. Organizational Skills: Logical thinking and ability to manage multiple tasks efficiently.
4. Experience: Background in customer service or HR/payroll support is a plus.
5. Work Authorization: Must have a valid work permit for Germany.

Benefits:

• Private health insurance after the probation period.
• Work in a dynamic, multicultural team.
• Employee wellness programs (fitness center, restaurant, and beauty care partnerships).

Join a top-tier BPO company and take your payroll support career to the next level! Apply today!