Payroll Support Specialist German

David Kennedy Recruitment is working with a leading BPO company which is looking to recruit for a German speaking Payroll Support Specialist to join their team in Essen, Germany.

Role : Payroll Support Specialist

Employment type : Contract

DUTIES AND RESPONSIBILITIES :

• Assist the team with managing inquiries and resolving issues related to payroll.
• Handle first level support tickets and respond to employee questions via email, phone, and in person.
• Escalate more complex issues to higher level support when necessary.
• Communicate effectively and promptly with employees to address concerns and prevent misunderstandings.
• Take responsibility for managing escalations and promoting a positive work environment.

REQUIREMENTS

• Native or fluent in German (C1 level) with strong proficiency in both written and spoken communication as well as English fluency.
• Strong negotiation abilities and high empathy with the ability to remain calm and solution-focused in challenging situations.
• Customer-oriented mindset always striving to find optimal solutions.
• Strong logical thinking and organizational skills.
• Willingness to work onsite and collaborate as part of a dedicated team.

OFFER

• Relocation assistance is available.
• Working as part of a dynamic and multicultural team.
• Regular fruit deliveries for a healthy lifestyle and free drinks.
• Employee wellness schemes to include partnerships with fitness centers, restaurants, and beauty care.

Key Skills