Patient Liaison in Geilenkirchen NATO Air Base

Job Type: Part-time

Responsibilities:

• Serve as a liaison between patients and healthcare providers, ensuring patients' needs, concerns, and preferences are effectively communicated and addressed.

Cultural Sensitivity:

• Demonstrate a deep understanding of cultural nuances to facilitate effective communication between patients and healthcare professionals, fostering a comfortable and inclusive environment.

Appointment Coordination:

• Assist patients in scheduling appointments, coordinating transportation, and navigating the healthcare system, ensuring timely access to medical services.
• Clearly communicate medical information, treatment plans, and follow-up instructions to patients, helping them comprehend and actively participate in their healthcare journey.
• Address and resolve patient concerns or issues promptly, working collaboratively with healthcare teams to ensure a positive patient experience.
• Provide information to patients about available healthcare services, preventive care, and resources, promoting health literacy and empowerment.

Documentation:

• Maintain accurate and confidential records of patient interactions, ensuring compliance with privacy and confidentiality regulations.

Collaboration with Healthcare Teams:

• Collaborate with medical professionals, administrative staff, and other healthcare team members to facilitate cohesive and patient-centered care.

Qualifications:

• Fluency in English and German.
• Excellent interpersonal and communication skills.
• Previous experience in a patient liaison or customer service role within a healthcare setting is preferred.
• Cultural awareness and sensitivity to effectively engage with a diverse patient population.
• Strong organizational skills and attention to detail.
• Familiarity with healthcare systems and processes.