Operations Manager - EU

At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.

Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.

Longevity Opportunity Vision Enjoy the game!

We are seeking an Operations Manager to oversee the EU region's daily activities and operational functions. This leadership role ensures efficiency, productivity, and alignment with business goals. The ideal candidate will have strong analytical, organizational, and interpersonal skills to lead diverse teams and drive operational excellence. This role also serves as the primary accountability partner for promoting communications and inclusion of all branch offices across the world-wide organization on behalf of business units and back office units.

Responsibilities:

• Collaborate with the business line leaders to set and achieve business goals.
• Lead the optimization of processes to enhance productivity and reduce costs.
• Oversee daily operational activities, ensuring efficiency and quality standards.
• Help manage budgets, forecasts, and financial performance for operational departments.
• Ensure compliance with industry regulations and company policies.
• Mentor, support, and develop managers and staff.
• Build a high-performing team culture, emphasizing collaboration and accountability.
• Support talent acquisition, retention, and professional development initiatives.
• Analyze data to identify areas for improvement and implement solutions.
• Prepare and present operational performance reports to stakeholders.
• Work closely with other Business Units to support organizational objectives.
• Support corporate back office functions such as HR, Talent, IT, Finance, Legal, etc.
• Drive alignment between operational functions and business strategies.
• Identify and resolve operational bottlenecks and inefficiencies.

Requirements:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proven experience (5+ years) in a leadership role preferably in Operational functions.
• Experience in the gaming industry preferred.
• Strong strategic thinking and problem-solving abilities.
• Excellent leadership and people management skills.
• Proficiency in operational tools and software (e.g., ERP systems, CRM platforms).
• Outstanding communication, negotiation, and decision-making skills.
• Experience in managing budgets and driving cost efficiencies.

Don’t meet every requirement listed? Studies show that women and people of color are less likely to apply for jobs when they don’t meet every requirement. At Xsolla, we are committed to building a diverse and inclusive community, so if you think you could be amazing in this role, even without all the listed qualifications, please apply! You may be exactly who we didn’t even know we need.

Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.

We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.

Benefits:

We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.